Event Repeat edit not working

  • Resolved p3john

    (@p3john)


    3 years, 3 months ago

    I am not able to edit an event schedule using the “repeat” option. I can see the repeated dates on my event, however, when I click them to edit the reoccurance nothing happens… no editor, no error, nothing but a grey overlay is displayed blocking access to the rest of the page.

    I’ve cleared my browser history/cookies/etc. Used incognito. Used a different browser. Made sure my PHP and plugin is up-to-date.

    Any ideas on how to resolve the issue are appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)

  • I am having the same issue, are you using Avada 7.5 as a theme?

    Thread Starter p3john

    (@p3john)

    @btthrom No, I’m using the GeneratePress theme

    I bet your site is hosted by GoDaddy, That’s where the issue is. I embedded a new version of timely, unfortunately, you’ll have to change your calendar directly on timely’s page but the newer version looks better and is more of a “drop menu” system instead of inputting everything manually.

    Hi @p3john

    Do you use GoDaddy hosting services?

    Sincerely,
    Ben | Timely Customer Support

    Thread Starter p3john

    (@p3john)

    Yes, I am using GoDaddy Managed WordPress

    It seems the issue is limited to GoDaddy managed WordPress websites that have our “old platform” plugin installed. We’ve tested the “new platform” plugin with a GoDaddy hosted website, and were not able to replicate the behaviour.

    To clarify, on July 7, 2021, we announce the launch of version 3.0.0. of our plugin, where we updated the PHP to 7.2, and created a new event management platform for new plugin installs. Users who had the “old platform” plugin installed before that date stayed in the “old platform”, and the only thing that changed was the PHP version. Users who downloaded and installed the plugin after that date got the plugin with the “new platform”. The new platform is more modern and user friendly, and has much more features than the old platform.

    So, currently, we have two versions of our plugin running at the same time. Slowly and as per user request, we are migrating calendars and events from the old platform to the new platform, to ensure data is migrated correctly. Whoever wants to stay in the old platform can stay, however, we are not planning to support it for long since we are focusing our efforts on the new platform.

    If you experience the issue reported in this thread, we recommend you to move your events to the “new platform”. We would be more than happy to help you with that. Just contact us through this FORM, and we will guide you through the process.

    Best,
    Timely Customer Success Team

Viewing 6 replies - 1 through 6 (of 6 total)
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