Event submission success message not shown

  • Cheryl

    (@tricheryltops)


    9 months ago

    Hello,

    I set up a success message in the plugin settings, both in the regular and anonymous eent submission fields.

    But the message never shows up.

    I’ve tried it with “Show form again” checked and without. Neither will show the message so I just have it set not to show the form again. Sometimes this has resulted in someone submitting the same event more than once.

    Is there a way to get the success message to show up OR to redirect them to a success page?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    I would suggest that you try installing our WP Safe Mode plugin, to rule out whether another plugin or your theme could be causing this. This can be done via the regular plugin installer and searching “WP Safe Mode”. With that, you can test your site with other plugins deactivated and running a default theme such as Twenty Twenty without it affecting your other visitors.

    Thread Starter Cheryl

    (@tricheryltops)

    Hi. I’ve had issues with “safe mode” plugins in the past. I’ll give it a try in a staging site and let you know what happens. I’d actually prefer to be able to redirect to a new page after a successful submission.

    Thread Starter Cheryl

    (@tricheryltops)

    Well, yes…this is embarassing. The problem was in my custom event submission form template. It did have the success message in there, but something about it was wrong. I copied from the current event form template and now it’s working.

Viewing 3 replies - 1 through 3 (of 3 total)
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