Event Tickets Extension

Hi @frank6tg

Glad you reached out.

It sounds like you are using one of the extensions without the main plugin installed and activated. Are you wanting to remove both the extension and the main plugin?

To use the the ‘Event Tickets: Ticket Email Settings’ extension, you’ll also need the Event Tickets (Free/core) plugin installed and activated.

If you are getting this message after re-installing the main Event Tickets plugin, perhaps something happened to the plugin or extension files on the backend.

You may need to manually delete the plugin folder via FTP. Check out out guide on Working With Plugins and go to the manual section for a how-to on FTP. Then navigate to the plugin folder and delete it. Be sure to take a backup just in case.

If you want to use the main plugin after manually deleting the files, re-install from the WordPress frontend as usual.

Best regards,
Rob

I’ve already tried all of these things. No Joy.

Hi there @frank6tg

To get rid of the message, please check and confirm that you have these two plugins deactivated/deleted:

-Event Tickets
-Event Tickets Plus
-Event Tickets Extension: Ticket Email Settings

Let me know if doing this takes care of the issue.

Best regards,

Marho

ahh. I missed the email settings one. Thank you.

Hi @frank6tg, good to know that my colleague @matumu was able to help you with this one and solve the issue that you’re having. I’d be closing this ticket for now and please do not hesitate to bump a new ticket on our way. We’d be glad to help you out.

For us to help you better, please open a Support Ticket on our Help Desk moving forward since you are a premium user and for us to follow the WordPress community guidelines.

Have a great weekend ahead.
Best,
Abz