Event Tickets qty sold of RSVP ticket is incorrect

  • Resolved amsastephano41

    (@amsastephano41)


    11 months, 4 weeks ago

    I am using Event Tickets plugin with Events Calendar to setup a simple RSVP page.

    To reproduce the issue:
    1. Make a new events page, add a RSVP block, set the limit to be limitless/no limit
    2. RSVP to the said page on the frontend, click view my rsvp to view /ticket/ page, and check ‘not going’, then update ticket.
    3. Refresh back to event page, count will be correct (-1 from previous), repeat step 2 however check ‘going’ instead and come back to event page, count will be incorrect (remains -1 from previous)

    The issue only occurs when there is no limit. If an event started out with a limit, but then changed to no limit, then the issue comes up as well.

    The count is however correct when viewed through the backend blockeditor

    I have tried disabling all other plugins and switching to default 2023 theme with no success. My versions of event calendar and event tickets are most up to date.

    I have traced that the qty sold remains to be inaccurate in Tribe__Tickets__RSVP::get_tickets method, regardless if it uses cached or get_post_meta

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darian

    (@d0153)

    Hi @amsastephano41

    Thanks for reaching out. Let me help you with this one.

    I tried testing this issue on my test site, but it’s working as expected. Could I ask for a screenshot or screen recording on what it looks like on your end?

    Moreover, please also provide the version of your Event Tickets, The Events Calendar, WP and PHP. I want to check it further on my side.

    Looking forward to your reply.

    Thread Starter amsastephano41

    (@amsastephano41)

    Hi Darian, thank you for getting back to me, here is a screen recording of the issue, you can skip to 1:00 if you want to skip seeing me making the event page as well
    Currently I have Event Tickets 5.7.0, Event Tickets Plus 5.8.0, Events Calendar 6.2.8.1, Events Calendar Pro 6.2.4, WordPress version 6.4.1, php version 8.1.26 (supports 64bit values)

    Plugin Support Darian

    (@d0153)

    Hi @amsastephano41

    Thanks for your message. Unfortunately, we cannot provide support in this forum for premium users.

    For us to help you better, please open a Support Ticket on our Help Desk.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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