Event Tickets + Stripe: no payment option shown when logged out

Hi @lukidar, sorry to hear you’re having this issue here. Let’s figure this one out.

Appreciate you providing the direct URL here, and I was able to draft a payment and able to checkout, see screenshot here https://share.zight.com/z8uBgxbo.

This could be intermittent, and it seems like you’re hosted to WPEngine. I suspect this is due to caching, we recommend excluding our URLs. Follow this article here → https://theeventscalendar.com/knowledgebase/wp-engine/.

That does the trick for most of our users, let us know if that does for you too. Have a great day!

That worked perfectly well. Thanks for your help, @abzlevelup.

The issue is resolved.

That’s great to know @lukidar, if you have time to review us here that will be awesome! Have a great the rest of the week.

Hi, I’m experiencing the same issue at https://ashleyyy.com.
My configuration is:
– WordPress 6.5.2
– PHP 8.2
– The Events Calendar 6.3.7
– Event Tickets 5.9.1

— W3 Total Cache 2.7.1

I did add the /event and /events to minify and the cache page and im

still not seeing any payment details when I’m not logged in. You can see screenshots here:

https://ibb.co/QMqm4jW
https://ibb.co/4MrNB6x

My events page is https://ashleyyy.com/events

Thanks!

Hi @hiphopucit

In order to provide you with the best possible assistance, we kindly ask you to create a new support thread and include all the relevant details you provided above. This will enable us to process and track your support request more efficiently, while also adhering to the guidelines of the WP Forum.

Thank you for your cooperation, and we look forward to resolving your issue as soon as possible.