Event time not showing correctly

Hi,

Just to clarify: The events have different start and end times and the All day option isn’t checked?

Correct. The one I’m looking at at the moment has a start and end date on the same day (14th October), with a start time of 13:00 and an end time of 15:00, at least in the editor.

We’ve tried both 12 and 24 hour settings. What’s odd is that even though we now have it set to 24 hours, on the site itself it displays 12:00 am as start time, and end time of 3:00pm.

In that case this sounds more like a formatting issue. I’m guessing the times display correctly within admin (on the Events > Events page, for example)?

What date formatting are you using?

Hi caimin_nwl, thanks for getting back to me.

It sort of displays correctly in the Events admin area – it displays the correct times, but still in 12 hour mode.

Formatting is as follows:

Date Format – d/m/Y
Date Picket Format – dd/mm/yy
Date Separator – ‘ – ‘
Time Format – H:i
Time Separator – ‘ – ‘

Hope this helps!

hi,

do you have sample link to your site for us to see and analyze ?

Hi Angelo,

The site isn’t live yet, and so provides a blank front to any visitors. I can set up an account and send you the details privately if you’d like to take a closer look.

Thanks,

Derek

I could be wrong, but I think there are two issues here:

1) Wrong time format in admin

2) Incorrect formatting of the times on the front-end

For the first, you might want to check the settings for “Time Format” under the main WordPress settings menu (Settings > General).

For the second, which pages aren’t displaying the correct time?

Hi ciamin_nwi,

I’ve gone through and made sure the time and date pickers match up in both the Events settings and WordPress admin settings, so we don’t need to worry about the incorrect times appears in the admin.

The problem remains with the frontend. No matter what time is chosen as the start time for an event, the time for it on the frontend is always 12:00am. Finish time and date is displaying correctly.

Hello,

Sorry to bump this, but do you have any thoughts on how I might resolve this issue?

Many thanks!

just to narrow down the problem and help us debug the issue is it possible to try the following temporarily:

– deactivating all other plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
– switching to the default theme to rule out any theme-specific problems
– share sample screenshot for us to see

Hi Angelo,

I think we’ve tracked this down to being a problem with the theme we’ve got in place – the Be Human theme uses this events plugin as part of its setup. Disabling the plugin and using another still doesn’t work correctly, but if the theme is switched for a WordPress default, it works fine.

I’m working with the theme authors to fix this now, so I’ll close the post. Thanks for all your and caimin’s help!