Event Tracking not affecting bounce rate & time on page calculation

  • I have observed that the plugin is sending events to GA, but tracked events are not being considered by GA.

    But the issue is that GA is not considering those events at the time of calculating the bounce rate and time on page.

    I Have done some primary troubleshooting::
    The I have checked that the Advanced Settings that the exclude option if “OFF”. So the setting is Ok.

    I Have done some advanced troubleshooting::
    In the time of further troubleshooting by tracking live events in GA console (Real-time >> Events), I have found that plugin is sending appropriate data but the data is not associated with any session. That’s why the events are not showing under the “active users” tab but showing under the “Events (Last 30 min)” tab.
    And this is the reason GA is not able to associate the event with any session and thus, GA is not taking these events for bounce rate and time on page calculation.

    Please resolve the issue.

    • This topic was modified 6 years, 8 months ago by ayan1984.
Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    Use https://chrome.google.com/webstore/detail/google-analytics-debugger/jnkmfdileelhofjcijamephohjechhna?hl=en. That way you’ll be able to check the non-interaction status of the events properly.

    Furthermore, Scroll Depth events are treated as non-interaction events, always.

    If you find a bug on certain events let us know.

    • This reply was modified 6 years, 8 months ago by Alin Marcu.
    Thread Starter ayan1984

    (@ayan1984)

    So, it sends a {nonInteraction: true} flag with it.
    Is there any way I can change the flag in such, that if anyone scrolls 25% then that session would not be treated as a bounce?

    Yes there is, but that will require some customization, like dequeuing the default script and enqueuing a custom one. Out of the box, there’s no option to do that.

    Thread Starter ayan1984

    (@ayan1984)

    Is there any way you plan to add the feature in the future release!
    That would be very helpful.

    No, mainly because the plugin’s options should simply follow the standard, while other flavours of code are subject to be implemented as add-ons and code customizations. That’s why the plugin is designed from its core to be further customized, covering cases such the above.

    Thread Starter ayan1984

    (@ayan1984)

    Thanks for your quick support.
    If possible, Can you help me with any available plugin documentation on how to customize things?

Viewing 6 replies - 1 through 6 (of 6 total)
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