• Resolved Jan Schalkx

    (@janschalkx)


    Cannot download the extension. All links to theeventprime.com give the same message below.Tried all suggestion after research in Coplilot how to fix. Nothing works. Is the website completely down?

    Deze pagina is niet bereikbaar

    theeventprime.com duurde te lang om te reageren

    Probeer het volgende:

    ERR_TIMED_OUTVernieuwen

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Hi Jan

    Thank you for reaching out! I understand you’re having trouble accessing theeventprime.com, and I’d like to help you resolve this.

    We tested the website and everything appears to be working as expected on our end. However, the issue you’re facing could be related to network or device-specific factors. To help resolve the issue, please try the following steps:

    • Try accessing the website from a different device or network.
    • Clear your browser cache and cookies.
    • Disable any VPN, proxy, or firewall settings that might be interfering with the connection.
    • Ensure your browser is up to date.

    If the issue persists, could you kindly let us know which device and browser you’re using? This will help us assist you further.

    We’re here to help and will do our best to get this resolved for you.

    Thread Starter Jan Schalkx

    (@janschalkx)

    Hi. Thanks so much for answering.

    I tried next options:

    • accessing the website from a different device or network
    • clearing browser cache and cookies
    • browser is up to date

    But am not experienced enough to disable any VPN, proxy, or firewall settings that might be interfering with the connection.

    I work from Shanghai China provider Chinanet with Astrill VPN installed on Asus-router.

    Probably that is the prroblem, because whatever device I use, the problem stays.

    Any good advice would be very much appreciated.

    I work on a website as a volunteer for a non-profit organization.

    Greetz. Jan.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for reaching out to us again. We appreciate your patience.

    Please find attached the EventPrime Events Import-Export extension in the provided ZIP file. You may use this file to proceed with your import and export requirements.
    eventprime-events-import-export-main.zip

    You can find the download button at the top left corner to access the file.

    If you need any assistance with installation or usage, please do not hesitate to reach out. We are happy to assist you.

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