Events Calendar 6.9

  • Resolved afriville

    (@afriville)


    3 months ago

    on Installation of 6.9 I have no access to my plugin dashboard or update-core pages.

    the plugin dashboard is using 4gb of ram and still not loading. if i rename the plugin folder for events calendar this dashboard loads fine. I have tried everything from larger redis cache restarting php

    also get this

    PHP Fatal error: Uncaught Error: Class “TEC\Common\Exceptions\Not_Bound_Exception” not found in /plugins/the-events-calendar/common/src/Common/Contracts/Container.php:27
    Stack trace: 0 /plugins/the-events-calendar/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(270): TEC\Common\Contracts\Container->get(‘TEC\Events\Cust…’) 1 plugins/the-events-calendar/src/Events/Custom_Tables/V1/Updates/Provider.php(224): TEC\Common\lucatume\DI52\Container->make(‘TEC\Events\Cust…’) 2 /wp-includes/class-wp-hook.php(324): TEC\Events\Custom_Tables\V1\Updates\Provider->commit_updates(”) 3 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 4 wp-includes/plugin.php(517): WP_Hook->do_action(Array) 5 wp-includes/load.php(1279): do_action(‘shutdown’) 6 [internal function]: shutdown_action_hook() 7 {main}

    thrown in /wp-content/plugins/the-events-calendar/common/src/Common/Contracts/Container.php on line 27

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Darian

    (@d0153)

    Hi @afriville

    I understand your concern, and I’ll share this with our team right away. I’ll keep you updated as soon as I have more information.

    In the meantime, could you kindly provide the following details? This will help us better understand how your system is set up:

    • PHP and WP versions
    • Theme you’re using
    • and the URL of your website.

    Thank you for your cooperation, and I’ll be in touch soon!

    Thread Starter afriville

    (@afriville)

    php 8.3

    wordpress 6.7.1

    coco cure dot com

    Plugin Support Darian

    (@d0153)

    Hi @afriville

    Thank you for patiently waiting.

    It appears our team is already aware of the problem, and our development team is diligently working on a solution to get it fixed as soon as possible.

    Your case has been added to our internal ticket,  and we will keep you updated on the progress.

    Please don’t hesitate to reach out to me if you have any more questions or concerns.

    —

    Internal Ticket Reference: ET-2274

    Plugin Support Darian

    (@d0153)

    Hi @afriville

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog. Rest assured, we will also update this thread once the fix is out.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    —

    Internal Ticket Reference: ET-2274

    Thread Starter afriville

    (@afriville)

    Thanks for getting back to me. I recognize that the plugin seems to work for everyone else and its just a subset its crashing for, would you be able to let me know what exactly specific to my setup will be causing these issues

    Plugin Support Darian

    (@d0153)

    Hi @afriville

    The issue appears to be related to certain classes being loaded earlier than expected. To help us thoroughly investigate, could you please share the full error log associated with the Fatal error you mentioned in this thread?

    Having the complete details will allow us to identify the root cause and provide an appropriate solution.

    Looking forward to your reply.

Viewing 6 replies - 1 through 6 (of 6 total)
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