“Events” doesn’t show on Google Analytics

  • Resolved flamingo99

    (@flamingo99)


    3 months ago

    Hello,
    I use your plugin to measure all the data to Google Analytics and also AdWords.
    My website use Bricks builder and I can’t track some actions via Analytics and AdWords because of Bricks Ajax “Add to cart”. So in my case i do not see the “events” on Google Analytics.
    Can you help me to solve?this?issue??
    This is what i see in Google Analytics – https://imgur.com/a/eA6oamY
    This is what I should have seen in Google Analytics – https://imgur.com/a/ZTdH89I
    Waiting for an answer from your side.
    Regards,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    Please go to ‘GTM Kit > Help > Support > Share system data with the GTM Kit support team’ and enter the support ticket: FS824-F1535

    Thread Starter flamingo99

    (@flamingo99)

    Hello,
    Done, i recive also the message “Thank you! We have received the data.”
    If I can be of any further information please let me know.
    I await your reply.

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    I have tested your site and there is no easy way of making it compatible with the add_to_cart trigger in GTM Kit.

    On product pages the GTM data and the single_add_to_cart_button class on the add to cart button seems to be implemented correct, so it should work. However, if it is not, the GTM Tag Assistant should show a Link Click event when the add to cart button is but it is not. I think that something on your site is prevent other JS events from firing.

    On product listet like the front page the add to cart buton is missing the class ‘.add_to_cart_button.ajax_add_to_cart’ and GTM data. It also has the same problem with clicks not bering registered in the container.

    This requires customization of your theme, which may be complex. If you’re not a developer, I recommend hiring one to assist with this task.

    Thread Starter flamingo99

    (@flamingo99)

    Hello,
    So you tell me if I add the class on the buntton it?will?work??
    I’m asking because i try this and isn’t working.
    Maybe do you think it can be the issue from WpRocket plugin?
    Thanks,

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    No. On product pages the class adn GTM data is present. You need to find out why the Link Click event is not present in GTM Tag Assistant. JavaScript in on of your plugins or your theme is blocking this, s? try and deactivate your plugins one at a time.

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    Closing this

Viewing 6 replies - 1 through 6 (of 6 total)
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