Events don’t show up with Redis being active

  • Resolved szymonfortuna

    (@szymonfortuna)


    2 years, 5 months ago

    Hello,
    I’m testing the calendar plugin, as I need it for my community website. It seemed to work fine out of the box, but soon after I noticed that, the generated events break in the frontend. Let me explain what happens eaxctly.
    1. It all works fine from the backend (adding/editing events etc.)
    2. When You will open an event, it will work fine for the very first time. If you refresh the page it will appear as broken. (please append the /?nowprocket when checking)
    3. I added the debug code snippet, so you can append your, code to see the debug log.

    I’ve done the tests with deactivating all the plugins and reactivating them. It all works fine on the staging site. So there are no conflicts. Finally I found out that if I flush Redis, the event reappears until I refresh the page, then i breaks again.

    I’m using Cloudways with Redis object cache, and I need Redis for all my other plguins like woocommerce etc. The cloudways support has confirmed that for some reasone with Redis being active the events don’t show up. There’s no way to disable Redis cache. Is there a possibility to look into the solutions from the plugin end? I’d like to know if it can work with the free version before trying the premium solutions.

    Links to click:
    https://openmindeddrumming.com/events
    https://openmindeddrumming.com/event/regular-event/

    I’d really appreciate your feedback, I need this plugin but I cannot deactivate Redis at the same time ??

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jean A

    (@jeanabarquez)

    Hi @szymonfortuna,

    Thanks for reaching out to us!

    This conflict with Redis Cache is a known issue, that’s likely caused by the plugin’s high-performance settings.

    I have added your case to our internal ticket [TEC-4351], but might not be able to provide a time estimate for you at the moment.

    As a workaround, you can try adding this snippet to your wp-config.php file:

     
define('WP_REDIS_CONFIG', [
  'compression' => 'none',
]);
define('WP_REDIS_CONFIG', [
  'serializer' => 'php',
]);

    For more information on this topic, please see the following Redis links on compression and serializer.

    If you have further questions, feel free to drop them here.

    Regards,
    Jean

    • This reply was modified 2 years, 5 months ago by Jean A.

    Yep, I’m getting the exact same issue. Please fix

    Plugin Support Abz

    (@abzlevelup)

    Hi @bgbs, sorry to hear about this. Could you also try the configuration suggested above? See if that makes a difference.

    Let us know how it goes.

    Best,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    TEC-4348

    What does this configuration really do? Does it disable Redis site wide?

    Plugin Support Abz

    (@abzlevelup)

    Hi @bgbs, doesn’t totally disable it, what it does is disable compression but still enables the serialize function via PHP. Although one workaround would disable REDIS/Object cache if that’s an option for you.

    We’d notify you in this thread if there are updates regarding this issue. Hang in there.

    Best,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    TEC-4348

    Plugin Support Gladys

    (@greventscalendar)

    Hi there,

    With our latest release of The Events Calendar 6.0.4, we resolved the issue between the Events Calendar and Object Cache. Please be sure to review our full Release Notes for more details and update your plugin whenever you get a chance.

    As always, we suggest testing updates on a staging site first and having a recent backup, but it should all be smooth sailing. If you implemented any workarounds, you can remove them after updating the plugins.

    If you still have issues after updating to the latest releases, please open a new support thread and include any specific details and screenshots if possible.

    Have a great day,
    Gladys

    Plugin Support Abz

    (@abzlevelup)

    Hi @szymonfortuna,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 7 replies - 1 through 7 (of 7 total)
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