Events not being counted

  • Resolved KAPman

    (@kapman)


    4 years, 10 months ago

    Hello Manfred,

    I have been using your plugin for several years, and it has always worked beautifully, until a few weeks ago.

    I have a Saved Report that counts events, and on average there are about ten events counted per day.

    Something has now gone wrong because there have been no events counted since the 19th December, except for one on the 24th of December. Today I executed some events as a test, but they were not counted.

    I have not touched your plugin for many months, and the only recent update was on the 4th January this year, so that was not the cause of this problem.

    Any suggestions you might have would be gratefully received.

    KAPman

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author justanotherdev

    (@marodok)

    Hello @kapman,

    Could you give more information about your settings?

    – Are you using custom tracking code?
    – Which is the url of your site?
    – When you go to “Advanced” tab, which Analytics type is set?

    Regards

    Thread Starter KAPman

    (@kapman)

    Hello@marodok,

    Thanks for your reply. In answer to your questions:

    Are you using custom tracking code? No
    Which is the url of your site? https://walkinginfrance.info/
    When you go to “Advanced” tab, which Analytics type is set? Global Site Tag

    Thanks for your help

    Plugin Author justanotherdev

    (@marodok)

    Hi @kapman,

    It’s possible that your previous configuration was “Classic” or “Universal” type, could you try to change from “Global site tag” to one of them?

    Let me know if this works

    Thread Starter KAPman

    (@kapman)

    Hi @marodok

    Brilliant! I changed my configuration to “Universal” and I started counting events again.

    One curious thing though. The problem of not counting events only started last month, but it was a long, long time ago when I changed from “Universal” to “Global site tag”.

    Anyway, thanks again.

Viewing 4 replies - 1 through 4 (of 4 total)
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