• Resolved davera

    (@davera)


    Like the title says, events such as add to cart, remove to cart, product detail view are not registering in GA4. I have set up through a universal tag in GTM.

    `
    ### WordPress Environment ###
    
    WordPress address (URL): 
    Site address (URL): 
    WC Version: 8.0.3
    REST API Version: ? 8.0.3
    WC Blocks Version: ? 10.6.6
    Action Scheduler Version: ? 3.6.1
    Log Directory Writable: ?
    WP Version: ? 6.3 - There is a newer version of WordPress available (6.3.2)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33.4
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.74.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.31-23
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 8.0.3
    WC Database Prefix: wp_
    Total Database Size: 463.10MB
    Database Data Size: 226.18MB
    Database Index Size: 236.92MB
    wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_gf_addon_feed: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 12.52MB + Index: 3.03MB + Engine InnoDB
    wp_gf_entry_meta: Data: 148.70MB + Index: 207.39MB + Engine InnoDB
    wp_gf_entry_notes: Data: 6.52MB + Index: 1.97MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.52MB + Index: 0.45MB + Engine InnoDB
    wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 2.50MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 37.50MB + Index: 3.00MB + Engine InnoDB
    wp_posts: Data: 3.44MB + Index: 0.38MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rg_form_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_rg_form_view: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rg_infusionsoft: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rg_lead: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
    wp_rg_lead_detail: Data: 6.52MB + Index: 14.11MB + Engine InnoDB
    wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rg_lead_meta: Data: 0.23MB + Index: 0.42MB + Engine InnoDB
    wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_rg_zapier: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_relationships: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
    wp_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.25MB + Index: 0.13MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 873
    clients: 30
    customize_changeset: 2
    directory: 29
    faqs: 25
    galleries: 4
    nav_menu_item: 108
    oembed_cache: 3
    page: 68
    post: 24
    product: 63
    revision: 13
    shop_order: 104
    spb-section: 6
    swift-slider: 35
    testimonials: 47
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (20) ###
    
    Gravity Forms: by Gravity Forms – 2.7.16
    Redux Framework: by Team Redux – 4.4.5
    Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
    Breadcrumb NavXT: by John Havlik – 7.2.0
    Classic Editor: by WordPress Contributors – 1.6.3
    Duplicate Page: by mndpsingh287 – 4.5.3
    Gravity Forms Google Analytics Add-On: by Gravity Forms – 2.1.0
    Gravity Forms Zapier Add-On: by Gravity Forms – 4.2
    Kraken Image Optimizer: by Karim Salman – 2.6.8
    Max Mega Menu: by megamenu.com – 3.2.3
    Meta Box: by MetaBox.io – 5.7.5
    Swift Framework: by Swift Ideas – 2.7.30
    UPS (BASIC) WooCommerce Shipping: by PluginHive – 1.2.14
    WooCommerce Force Sells: by KoiLab – 1.3.0
    WooCommerce Intuit Payments Gateway: by SkyVerge – 3.2.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.8.7
    WooCommerce: by Automattic – 8.0.3 (update to version 8.2.1 is available)
    Yoast SEO: by Team Yoast – 21.1
    WP Mail SMTP: by WP Mail SMTP – 3.9.0
    WP Migrate: by WP Engine – 2.6.10
    
    ### Inactive Plugins (5) ###
    
    Autoptimize: by Frank Goossens (futtta) – 3.1.8.1
    Extendify: by Extendify – 1.9.2
    Slider Revolution: by ThemePunch – 6.6.8
    WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
    WooCommerce Quickview: by Iconic – 3.4.4
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached Redux
    
    ### Must Use Plugins (6) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    WP Engine Cache Plugin: by WP Engine – 1.1.4
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.1
    WP Engine Security Auditor: by wpengine – 1.1.1
    WP Engine System: by WP Engine – 5.0.1
    WP Migrate Compatibility: by Delicious Brains – 1.3
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #2170 - /electric-car-chargers/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #87 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Theme
    Version: 1.031
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Uplift
    Parent Theme Version: 1.4.26
    Parent Theme Author URL: 
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: uplift/woocommerce/archive-product.php
    uplift/woocommerce/cart/cart-totals.php
    uplift-child/woocommerce/cart/cart.php
    uplift/woocommerce/checkout/form-checkout.php
    uplift/woocommerce/checkout/thankyou.php
    uplift/woocommerce/content-product.php
    uplift/woocommerce/content-single-product.php
    uplift-child/woocommerce/global/quantity-input.php
    uplift-child/woocommerce/loop/add-to-cart.php
    uplift/woocommerce/loop/loop-end.php
    uplift/woocommerce/loop/loop-start.php
    uplift/woocommerce/loop/orderby.php
    uplift/woocommerce/loop/pagination.php
    uplift-child/woocommerce/loop/result-count.php
    uplift-child/woocommerce/myaccount/form-login.php
    uplift/woocommerce/myaccount/my-address.php
    uplift/woocommerce/myaccount/my-orders.php
    uplift-child/woocommerce/single-product/add-to-cart/external.php
    uplift-child/woocommerce/single-product/add-to-cart/grouped.php
    uplift-child/woocommerce/single-product/add-to-cart/simple.php
    uplift-child/woocommerce/single-product/add-to-cart/variable.php
    uplift-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    uplift-child/woocommerce/single-product/product-image.php
    uplift/woocommerce/single-product/product-thumbnails.php
    uplift/woocommerce/single-product/related.php
    uplift/woocommerce/single-product/review.php
    uplift/woocommerce/single-product/tabs/description.php
    uplift/woocommerce/single-product/tabs/tabs.php
    uplift/woocommerce/single-product/up-sells.php
    uplift/woocommerce/single-product-reviews.php
    uplift/woocommerce/single-product.php
    uplift/woocommerce/content-product_cat.php
    
    
    ### Intuit Payments Credit Card ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Intuit Payments eCheck ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-10-29 19:15:10 -05:00
    Options: ?
    Notes: 192
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 122
    Oldest: 2023-09-28 09:09:08 -0500
    Newest: 2023-10-28 19:52:29 -0500
    
    Pending: 3
    Oldest: 2023-10-29 09:27:09 -0500
    Newest: 2023-10-30 14:18:06 -0500
    
    
    ### Status report information ###
    
    Generated at: 2023-10-28 22:44:52 -05:00
    `
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @davera

    Can you please update WooCommerce and WordPress to the latest version? Also, ensure you have enabled Add to Cart Events, Enhanced eCommerce, and Standard Tracking.

    Direct Link: https://gifyu.com/image/S8gsB

    If the issue persists, it might be due to a conflict with another plugin or theme. Try disabling other plugins temporarily except WooCommerce and WooCommerce Google Analytics Integration, or switch to a default theme like Storefront to see if the issue remains.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter davera

    (@davera)

    Ok so enabling Standard Tracking is now tracking remove_from_cart events but not add to cart.

    Any help with that part?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @davera

    Did you enable “Enhanced eCommerce” in your settings? This feature provides eCommerce-specific reports and can track detailed behaviours on your site, including “add to cart” and “remove from cart” events.

    Direct link: https://dsh.re/3f12d

    Please let us know if this helps or if you need further assistance.

    Thread Starter davera

    (@davera)

    Yes those options are enabled.

    Saif

    (@babylon1999)

    Hello @davera,

    Yes those options are enabled.

    Since your theme is overriding many WooCommerce templates, the problem could be stemming from your theme or another plugin.
    ?
    The best way to determine this is to:

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.


    Also, please use the real-time reports tab when testing as it can take up to 24 hours for the data to show up in your dashboard.

    Let us know how it goes!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Events not registering’ is closed to new replies.