Events tickets not processing payments

  • Resolved ana

    (@anaraqueldperes)


    2 weeks, 6 days ago

    Hello

    Since the last update of the plugin, my website is no longer accepting payments – paypal payments.
    People choose the tickets, and either new page is “submitURL not defined” or checkout page has random values to be pay, not the same of that people choose. Is like tickets are been generated randomly and not what is defined in settings of each event.
    Via dashboard, my email associated to paypal and paypal setting/connection are ok.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @anaraqueldperes ,

    Thank you for reaching out.

    To help me better understand the situation, could you share the direct URL to the event in question? Please do not share any credentials, this is for us to follow the?</span>WordPress Forum Guidelines.

    Thread Starter ana

    (@anaraqueldperes)

    Hello
    Is not in one particular event but in all of our events. We had to desactivate the ticket plugin to reduce the bugs and people’s dissapointing – people were contacting us to purchase and they couldn’t.
    The website is https://www.knoty.pt

    • This reply was modified 2 weeks, 6 days ago by ana.
    Plugin Support tristan083

    (@tristan083)

    Hi @anaraqueldperes ,

    Thank you for your message and the information.

    For me to understand and learn more about your setup, could you provide the version of the following?

    1. PHP
    2. WordPress
    3. Event Tickets
    4. The Events Calendar (if using)
    5. Theme and Version
    Thread Starter ana

    (@anaraqueldperes)

    Hello

    1. PHP – 8.2.18
    2. WordPress – 6.6.2
    3. Event Tickets – 5.16.1
    4. The Events Calendar (if using) – 6.8.1
    5. Theme and Version – Sinatra (sinatra)Version 1.3

      Meanwhile I saw the plugins were updating. I will try to activate and check if still the bugs occouring.
      Thanks
    Plugin Support tristan083

    (@tristan083)

    Hi @anaraqueldperes ,

    Thank you for your message and the information.

    Please feel free to let me know how the updates went or if you have further questions/concerns.

    Thread Starter ana

    (@anaraqueldperes)

    Hi

    Just a follow-up.
    Tickets are now working. Seems like the update had a minor settings that allowed me to change a few setting and got the tickets running.

    Thanks for your help and availability.

    Plugin Support Darian

    (@d0153)

    Hi @anaraqueldperes

    Thanks for your confirmation and I’m glad that it is now working.

    If you have a minute, a great review from you would be amazing!

    https://www.ads-software.com/support/plugin/event-tickets/reviews/

Viewing 7 replies - 1 through 7 (of 7 total)
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