Eventsmanager PRO

  • Resolved realive

    (@realive)


    2 years, 8 months ago

    Hi!

    We are using Eventsmanager PRO.
    Since some weeks booking emails (receips of bookings, going to customers) are not more going trough, once adressed to gmail-email adresses.

    error feedback from mail client:

    host gmail-smtp-in.l.google.com [2a00:1450:400c:c08::1b]
    SMTP error from remote mail server after end of data:
    550-5.7.26 This message does not pass authentication checks (SPF and DKIM both
    550-5.7.26 do not pass). SPF check for [wp12952120.server-he.de] does not pass
    550-5.7.26 with ip: [2a01:488:42:1000:50ed:85f1::].To best protect our users
    550-5.7.26 from spam, the message has been blocked. Please visit
    550-5.7.26  https://support.google.com/mail/answer/81126#authentication for more
    550 5.7.26 information. r7-20020a05600c35c700b003a31a207393si9275334wmq.45 - gsmtp

    Also the switch between HTML on/off did not help.

    Any idea, you good guys?

    THANKS

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hey reallive,

    You’ve got a problem with your DNS setup. Do a search on ‘SPF’ and that will help. You need to add SPF setting to your DNS. And may have to also add DKIM too. If you are running a ‘hosted account’ you’ll need to contact whoever hosts your server.

    scsi

Viewing 1 replies (of 1 total)
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