Every order (even successful) is triggering abandonment emails

  • Resolved kiransheep

    (@kiransheep)


    4 years, 4 months ago

    Hi there ??

    I’m having a problem on a client site where abandonment emails are being sent to absolutely everyone. Even after their order is successful.

    Any idea why this could be?

    Best,
    Kiran.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @kiransheep,

    Thank you for reaching out to us.

    Can you please check the ‘Exclude email sending for’ option from settings?
    Here is the screenshot: https://nimb.ws/4qsvG5

    You can set the order statues for which you do not want to send the emails.

    Let us know how it goes.

    Thread Starter kiransheep

    (@kiransheep)

    Hi Guys

    Thanks for your response ??
    My set-up is pretty much identical to the above…

    Best,
    Kiran.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @kiransheep,

    Can you please share some screenshots of such orders and abandoned orders?

    Looking forward to hearing from you.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @kiransheep,

    Since we haven’t heard back from you here,

    We are going to go ahead and close out this thread. Feel free to start a new thread if you have further issues.

    Thanks! ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Every order (even successful) is triggering abandonment emails’ is closed to new replies.