Every Product Dissaproved?

Hello,

Can you provide a screenshot of the issue on your end? For screenshots, you may want to use https://snipboard.io.

If one product is disapproved, you can follow these recommendations, https://woocommerce.com/document/google-listings-and-ads-faqs/#section-10

If that does not help, please share a copy of your site’s System Status: It can be found under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

Apologies, lost in the clutter of wordpress emails!

https://snipboard.io/ODoYBA.jpg

Out of 119 products only 85 are disapproved and 0 are active? All products are marked as sync and show yet 30 are not synced.

Also for those that are disapproved i.e. Black Tac Clear it says “This value should not be blank [image]” when I have uploaded both a Main image and a gallery image.

Look forward to hearing back from you.

Thanks,

Bryan

Hi @bryanstm

Thanks for sharing the screenshot of your error here.

I understand that there are disapproved products on your site. Issues will be listed in your Google Listings & Ads product feed and will include all the necessary details, including the affected product name, issue, and suggested action. You can edit products individually or make edits in bulk. Your product feed will be synced automatically once the items are approved.

You can learn more about that here: https://support.google.com/merchants/answer/9227009

Meanwhile, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

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### Status report information ###

Generated at: 2023-02-05 20:49:51 +00:00

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1004): ["STM Mirrors > Glass","STM Mirrors"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1306): ["Floor Cleaners","Studio Disinfectants"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1306): ["Floor Cleaners","Studio Disinfectants"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1306): ["Floor Cleaners","Studio Disinfectants"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1306): ["Floor Cleaners","Studio Disinfectants"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1328): ["Studio Disinfectants"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1328): ["Studio Disinfectants"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1339): ["Sound & Lighting"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1341): ["Sound & Lighting"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1328): ["Studio Disinfectants"].

2023-02-05T03:02:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 1328): ["Studio Disinfectants"].

2023-02-05T03:02:12+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 11 products:

[{"woocommerce_id":1004,"google_id":"online:en:AU:gla_1004"},{"woocommerce_id":1309,"google_id":"online:en:AU:gla_1309"},{"woocommerce_id":1310,"google_id":"online:en:AU:gla_1310"},{"woocommerce_id":1309,"google_id":"online:en:AU:gla_1309"},{"woocommerce_id":1310,"google_id":"online:en:AU:gla_1310"},{"woocommerce_id":1817,"google_id":"online:en:AU:gla_1817"},{"woocommerce_id":1818,"google_id":"online:en:AU:gla_1818"},{"woocommerce_id":1339,"google_id":"online:en:AU:gla_1339"},{"woocommerce_id":1341,"google_id":"online:en:AU:gla_1341"},{"woocommerce_id":1817,"google_id":"online:en:AU:gla_1817"},{"woocommerce_id":1818,"google_id":"online:en:AU:gla_1818"}]

2023-02-05T07:11:43+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.

2023-02-05T07:11:43+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.

2023-02-05T07:11:43+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.

2023-02-05T07:11:43+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.

Howdy @bryanstm

Thank you for reaching back, with further information on this.

I am checking the data you sent us and, in the error log, it appears that the categories mentioned are not mapped properly.

Could you also send us a screenshot of the screen at Marketing > Attributes, please?

The official documentation on attribute mapping is linked here.

Furthermore, just to clarify, were you able to add descriptions in the affected products, as seen in this screenshot, and see if they are still listed there?

Let us know how that goes?

Hey Pepe,

Yeah images & descriptions were added to those affected (I think they already were).

There is no data to display in marketing attributes.
Also, none of the mapping really applies to my products

Bryan

Hello,

Regarding this error message A Google ID was not found in Merchant Center you can try the work-around explained in this thread.

Let us know if that worked for you.