Every time I update a product, it posts on my followers timeline

Howdy @mysticminimalistartisan

As I understand, when a product is updated on your store, a post is being published to your Facebook followers. Correct?

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

You can paste the Gist link here in your reply, once you have that.

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

Looking forward to hearing from you!

I’m marking this as resolved since it’s been awhile since you responded. We’ll be here if/when you need us.

I apologize, I swear I thought I answered this LOL! Anyways, I couldn’t figure out github, is is ok to post the status report here or no? Also, I do have one fatal error, but it’s a jetpack error, so I don’t think that’s going to matter???

Hi @mysticminimalistartisan

Thanks for your reply.

You can copy and paste the requested information here.

In addition, if a screenshot would be helpful, I’d recommend using https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Ok here’s the report. Like I said no errors pertaining to this plugin. I really, REALLY need it to not post it on my business page every time I update a product, it irritates my followers so I haven’t really been able to update anything lately. I can also create a temporary secure login if that helps, just let me know. Thank you!!!

WordPress Environment

Version: 7.4.1
REST API Version: ?</img> 7.4.1
WC Blocks Version: ?</img> 9.4.4
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

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PHP Version: 7.4.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
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fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

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aw_workflow: 1
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oceanwp_library: 2
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Security

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Hide errors from visitors: ?</img>

Active Plugins (60)

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AutomateWoo - Birthdays Add-on: by WooCommerce – 1.3.10
AutomateWoo - Refer A Friend Add-on: by WooCommerce – 2.6.10
AutomateWoo: by WooCommerce – 5.6.4
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Elementor: by Elementor.com – 3.11.3
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Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.7.0
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Ocean Elementor Widgets: by OceanWP – 2.3.4
Ocean Hooks: by OceanWP – 2.0.2
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Ocean Pro Demos: by OceanWP – 1.4.2
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advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in)

Must Use Plugins (2)

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Security by CleanTalk: Must-Use Module: by CleanTalk Security – 2.0

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API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: ?</img> Page not set
Cart: ?</img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #16 - /checkout/
My account: #264 - /my-account/
Terms and conditions: #26 - /terms-conditions-and-returns/

Theme

Name: OceanWP Child
Version: 3.3
Author URL: https://oceanwp.org/
Child Theme: ?</img>
Parent Theme Name: OceanWP
Parent Theme Version: 3.4.2
Parent Theme Author URL: https://oceanwp.org/about-oceanwp/
WooCommerce Support: ?</img>

Templates

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oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

Gift Cards

Database Version: 1.12.2
Loopback Test: ?</img>
Task Queueing Test: ?</img>

Product Bundles

Database Version: 6.17.0
Loopback Test: ?</img>
Template Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-09 07:14:21 -07:00
Options: ?</img>
Notes: 55
Onboarding: completed

Action Scheduler

Complete: 1,332
Oldest: 2023-02-05 22:40:01 -0700
Newest: 2023-03-08 22:23:32 -0700

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Hi,

Thanks for sending the system report.

Does anyone happen to know how to disable FB from posting on my followers timelines every time I update a product

Do you mean the Facebook feed, correct? Can you send a screenshot of the issue via https://snipboard.io, please?

Does that happen when there is a manual update, when you add a new product, or both?

If you switch the site’s theme to Storefront and disable all plugins except WooCommerce and Facebook for WooCommerce, does the issue persist? You can use the Meks Quick Plugin Disabler, this plugin will remember what plugins you currently have active, so it’s easy to switch them back on.

Let us know how that goes.

Hi. So a screenshot isn’t going to help any as it is just doing what you mentioned, which is anytime I update a product it posts an update to my business page timeline/wall instead of just to the FB/IG shop. Obviously I just want it to update in the shop.

I disabled all but Woocommerce and FB for Woocommerce and then tried editing some items and for some reason all of my products now say, “This product is not yet synced to Facebook.” which it didn’t before, they were all synced. I then re-enabled all plugins and checked my products again and it didn’t change that message. However, I seem to remember that there used to be a setting in the FB tab that let you select sync or not for the individual products, and I wrong? And, the sync products is checked in the plugin settings.

You know, it would be extremely helpful if the developers could include an option to post to the business page timeline and the shop or just the shop, seriously.

Anyways, that’s the test results. Now what do I do?

P.S. I just noticed that on the product list page, they all say sync and show under the FB sync column, it’s on the individual product pages (admin) it gives the other message. Which is totally conflicting! And I still have some collections (that do have products) that don’t show up in my shop as well as some individual products. Thanks!

Hello,

For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Important: Please include a link to this forum thread in your response.

We will be able to help you further there.