EVERYONE can see the site BUT the administrators

  • Hi – Have had the Word press-base site at https://www.sgmnow.com for years. Been working on it steadily over the last year and have had very few changes over the last few months – just the addition of a page or two here and there.

    Yesterday, the client noticed he couldn’t see the site, but didn’t think much of it. This morning, he still couldn’t get on the site or the dashbaord. Neither can I. We both get a “site cannot be found” message.

    We are both “administrators” we live 2 hours apart. This is the case no matter what browser I use – Opera, Chrome, IE, etc. I’ve cleaned out my cache.

    Tech support from the host company, FatCow, say they see it fine and there are no errors logged. My friends in the next state can see it. I can see if when I go to kproxy.com.

    I can also access it on my mobile phone when I disconnect from WIFI. But, I cannot access it on my desktop using wifi and neither can the client who really needs to get on.

    I’ve tried deactivating all the plugins. Both my WP and theme were 1 version away from the latest update. I went ahead and updated both via my mobile. STILL NOTHING.

    Help!!

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  • Your site looks good to me, so this seems like a case of something that is blocking you by IP rather than by user login, since you’ve cleared your cache (and cookies, I assume? Your logged-in state is stored in a cookie).

    SO a couple of things I would check are:

    1. Your .htaccess file – it may have gotten corrupted, any number of causes including plugins….. you can view/modify it using FTP or a file browser function in your hosting company’s Cpanel (or WHM) access – back it up to be safe and then look to see if there is anything that might be blocking (‘deny’). As a last resort you can delete it, strictly speaking it isn’t necessary, but the standard one that WP creates has just this (you can copy & paste to create a new .htaccess file)

    # BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

    2. Your DNS – occasionally DNS servers lose data or go offline or have other problems – it could be that the DNS server used by your ISP has no record of your domain. You can manually change your internet connection to use OpenDNS servers, bypassing your ISP’s default DNS servers. “How” to do that varies widely depending on your computer’s OS, but a Google search will help you. The OpenDNS servers are 208.67.222.222 and 208.67.220.220. Here’s a good tutorial:
    https://www.howtogeek.com/201312/how-to-use-opendns-on-your-router-pc-tablet-or-smartphone/

    Good luck, hopefully one of these will help, post back if not.

Viewing 1 replies (of 1 total)
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