Everyone sees first logged in username

  • Resolved xfinallight

    (@xfinallight)


    4 years, 2 months ago

    Hi there,

    I have disabled logged in user caching at the moment.
    A friend of mine called me up after i launched my webshop yesterday notifying me of this issue.

    He logged into a account he made and went to the account dashboard, all fine there.
    But when he went back to the homepage and clicked the menu icon to slide the sidebar open.
    It showed Hello, TestAccount (Which is the account i did a couple tests with and logged in with first)

    I wonder if it’s an issue with my setup or it’s a known bug/issue ?

    Would really appreciate the help!

    A screenshot of what i mean :
    Desktop header: https://prnt.sc/w7tp9f
    Mobile sidebar: https://prnt.sc/w7tomq

    This part

    • This topic was modified 4 years, 2 months ago by xfinallight.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter xfinallight

    (@xfinallight)

    Can’t seem to edit my post anymore.
    Wanted to add something for clarification.

    The name TufanTest you see in the screenshots provided gets shown for everyone on the website that logs into their own account instead of seeing their own names.

    EDIT: both on desktop and mobile alike it shows the first logged in user.

    Might it be possible cuz of Redis object cache?
    I’m lost here, my webshop has been online since last night.
    Luckily no1 registered yet except some friends to test some stuff out and this came to attention

    • This reply was modified 4 years, 2 months ago by xfinallight.
    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    If you have enabled object cache , yes , that’s the thing I would suggest you to disable it first and see how it goes

    I have seen such case before that plugin/theme put certain private information into object cache and doesn’t differentiate based on actual user.

    you can enable the advance debug log to ON , then check the HTML source code , at bottom of it , it will mention the cache tag and timestamp , you can verify if all login user has same timestamp or different ones

    if they are different, that means the cache itself is newly generated , but something (maybe object cache) that contains incorrect data.

    Best regards,

    Thread Starter xfinallight

    (@xfinallight)

    I have no clue what causes it.
    I disabled object cache completely and the issue was still there.
    Enabled disabled ESI also wasn’t the issue.
    Now i just excluded customer/subscriber role from caching till i can find the cause

    I’m truly lost ??

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Please create a ticket by sending mail to support at litespeedtech.com , we will investigate it further.

    Best regards,

    • This reply was modified 4 years, 2 months ago by qtwrk.
    Thread Starter xfinallight

    (@xfinallight)

    Allright will do, hope we can fix this asap.
    Sorry to bother you guys at christmas hehe ??

    Plugin Support qtwrk

    (@qtwrk)

    a late merry christmas : )

    please do include the refer link to this post in your mail.

    • This reply was modified 4 years, 2 months ago by qtwrk.
    Thread Starter xfinallight

    (@xfinallight)

    Ah shucks, allready send the mail.
    Forgot to link this topic.

    I did however mention it.
    Merry christmas to you too mate. ??

    Plugin Support qtwrk

    (@qtwrk)

    no problem , I fuond it already, thanks.

    • This reply was modified 4 years, 2 months ago by qtwrk.
Viewing 8 replies - 1 through 8 (of 8 total)
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