Everything is inaccessible!!

  • Hi,

    I had an issue with Ninja Forms and their support asked for credentials to access my admin side. They were trying to update a plugin manually but they DELETED everything!
    I have no access to nothing: no user, no tools, no forms, no plugins…
    Please advice as to how to fix this!
    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Your best option is to continue working with them. Maybe they’re just part way through putting everything back? It’s hard to know for sure, we don’t have any more access to your site than any normal visitor.

    Meanwhile, have you been keeping your own backups?

    Thread Starter amalkilani

    (@amalkilani)

    I asked the host to restore the latest backup, if that’s what you mean.
    It didnt help.. the pages are still all deleted.

    Moderator James Huff

    (@macmanx)

    Ok, then keep working with Ninja Forms on this. They’re the only one who know what they did.

Viewing 3 replies - 1 through 3 (of 3 total)
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