• Resolved starapple

    (@starapple)


    I first installed Wise Chat in 2018 and did a test run with friends and it performed what I would call “normally”: no slowdown of page load and easy anonymous log-in.

    This week I have returned to implementing Wise Chat but it takes a very long time (more than a minute, maybe three) to load and logging in anonymously takes a very long time as well and gives an error message although it allows entry.

    Following the help/FAQ about possible causes of slow performance, I disabled the All In One WP Security plugin but there is no noticeable change in loading or in logging in.

    I’m using Firefox on Ubuntu and there is noting in the Network tab in the dev console to link Wise Chat to the almost unusable performance. The end point gets a 200 status. What other checks can I perform? Page is https://www.AbengNews.com/my-turn

    Thanks.

    • This topic was modified 1 year, 6 months ago by starapple.
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  • Plugin Author Marcin

    (@marcinlawrowski)

    Hello @starapple

    Thank you for contacting. First, please try disabling “Collect User Statistics” option in chat’s General settings. We have reports that in rare cases this may be causing issues like yours.

    Best regards

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