Everything related to woocommerce is displaying incorrectly with Astra Theme

  • Resolved jdhenao99

    (@jdhenao99)


    4 years, 4 months ago

    My page is working correctly except for all the woocommerce pages and widgets, which show incorrect spacing, bullet points that shouldn’t exist, and merged text. I have turned all the plugins off and noticed that it is either a theme issue or a Woocommerce issue. Everything is updated to the latest versions. Is there a way to find and correct this issue? It appeared out of nowhere. I would really appreciate if you could point me in the right direction since my store is not working properly. Thank you in advance!

    Theme: Astra (Free version)
    Faulty pages: Products, Cart, Checkout, Account, Shop

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    When looking at the underlying code for those page, it seems that all the files governing the layout & style from your theme are being blocked from loaded:


    Link to image: https://d.pr/i/cE4OAm

    The reason they’re being blocked is an html 403 error and is better explained here: https://en.wikipedia.org/wiki/HTTP_403

    Moving forward, you’ll want to get in touch with your hosting provider to check on why those files are being blocked from loading as this isn’t something that the core WooCommerce plugin would have any direct control over.

    Thread Starter jdhenao99

    (@jdhenao99)

    Hello Rian, you are absolutely right! I was able to correct the issue by changing permissions for the theme files. Permission for reading the file was turned off for some reason. The problem is now gone. Thanks a lot, have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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