Everything working fine but the log

Hey,

Sorry to hear that! Can you confirm that loggin is enabled in your Download Monitor settings (Logging tab, first option)?

Kind Regards,

Barry Kooij

Hi

i have the same problem. No log file. Use EBD und CF7. Everything perfect, apart from the missing log from Download monitor. Log file is switched in DM settings.

Please advice!

thanks

Hi barry,

any idea? maybe a clash with another plugin? Would be great i you could help.

Thanks
Dietmar

Hey,

We discovered today that ‘Email before download’ is causing this error. Please contact their developer (we didn’t create it) or consider getting one of our form locking extensions like the Gravity Forms extension (https://www.download-monitor.com/extensions/gravity-forms/) or the Ninja Forms extension (https://www.download-monitor.com/extensions/ninja-forms/).

Kind Regards,
Barry Kooij

Hi barry,

that is interesting, because the log on DM works perfectly fine on another installation with same version of email before download and DM. So ho can then EBD be the problem?

Maybe you have another idea how we can solve it?

thanks
Dietmar

Hey Dietmar,

In our tests we’ve done direct downloads via the /download/ID/ URL and these downloads were logged and tests via the EBD plugin and these weren’t. I’m not sure why they’re not being logged but since EBD is handling the download trigger it’s their responsibility to make sure everything works like it should. It’s definitely possible for them to fix this because the logging is working fine with our own locking extensions.

Kind Regards,
Barry