Everything working fine but the log

  • Resolved csongor_kocsis

    (@csongor_kocsis)


    9 years, 1 month ago

    Hi there,

    Thanks for the plugin first of all. After the installation everything is working fine but the log. The download logs says: no items found when I downloaded the files several times. I tried out as well when I wasn’t logged in. Same result.

    If you could help me out, I would highly appreciate!
    Thanks in advance.

    https://www.ads-software.com/plugins/download-monitor/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Barry Kooij

    (@barrykooij)

    Hey,

    Sorry to hear that! Can you confirm that loggin is enabled in your Download Monitor settings (Logging tab, first option)?

    Kind Regards,

    Barry Kooij

    Hi

    i have the same problem. No log file. Use EBD und CF7. Everything perfect, apart from the missing log from Download monitor. Log file is switched in DM settings.

    Please advice!

    thanks

    dscha

    (@dscha)

    Hi barry,

    any idea? maybe a clash with another plugin? Would be great i you could help.

    Thanks
    Dietmar

    Plugin Contributor Barry Kooij

    (@barrykooij)

    Hey,

    We discovered today that ‘Email before download’ is causing this error. Please contact their developer (we didn’t create it) or consider getting one of our form locking extensions like the Gravity Forms extension (https://www.download-monitor.com/extensions/gravity-forms/) or the Ninja Forms extension (https://www.download-monitor.com/extensions/ninja-forms/).

    Kind Regards,
    Barry Kooij

    dscha

    (@dscha)

    Hi barry,

    that is interesting, because the log on DM works perfectly fine on another installation with same version of email before download and DM. So ho can then EBD be the problem?

    Maybe you have another idea how we can solve it?

    thanks
    Dietmar

    Plugin Contributor Barry Kooij

    (@barrykooij)

    Hey Dietmar,

    In our tests we’ve done direct downloads via the /download/ID/ URL and these downloads were logged and tests via the EBD plugin and these weren’t. I’m not sure why they’re not being logged but since EBD is handling the download trigger it’s their responsibility to make sure everything works like it should. It’s definitely possible for them to fix this because the logging is working fine with our own locking extensions.

    Kind Regards,
    Barry

Viewing 6 replies - 1 through 6 (of 6 total)
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