Evevent Ticket no Showing on My Account Page

  • Resolved agreda

    (@agreda)


    3 years, 8 months ago

    @aamahin

    When purchasing ticket to an event, the customer has an account created. Customer receives emails, including details for logging into account.

    When visiting their My Account page, there is no event nor ticket info listed. The mep table headers display, but no info is shown for the event(s) the customer purchased. Their Orders page, shows details about their purchase. But nothing displays in the Events table on their My Account Dashboard page.

    Am I missing a setting somewhere?

    See Screenshots

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    Hello @agreda

    I am sorry for the issue you are facing, I request you to please create a support ticket in our PRO Support forum on our website, the Core developer team will assist you to solve this problem.

    Thanks for your understanding.

    Regards

    Thread Starter agreda

    (@agreda)

    @aamahin I have not yet upgraded to the paid Pro version. I’m hoping to resolve a few remaining issues to confirm I’ll keep using this before I do.

    Should I still create an account and submit a support ticket there? I presume Pro support is only for the Pro version…

    Any other suggestion as to why this ticket infor would not display for one customer, when it does display for another registered user of the website?

    Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    Yes, you can submit ticket without have the pro plugin

Viewing 3 replies - 1 through 3 (of 3 total)
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