eway payment page freezing

  • Resolved louisapple

    (@louisapple)


    1 year, 8 months ago

    hi, there

    after updagrade to the lastest verion of woocommerce and eway, i start have issue with the payment, some clients claimed that they have been charged twice or three times, i double check those users they all have one processing order and one fail or cancelled order

    i tried myself it seems work ok in desktop, but in mobile version the page of payment seems freezing without the waiting signal/inicator, but i just keep waiting and the payment gone through

    i suppose those clients wait too long and thought the payment page was not working and then refresh the page.

    any help with that? it’d not happend that offen previously till i updgrade to the lastest version of woocommerce and eway

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support Nami

    (@woonami)

    Hi there @louisapple

    Thank you for writing to us!

    We are seeing several reports coming in about Eway plugin behaving as follows:

    • Incorrect cc # entered (or incorrect CCV) + Attempt to place an order
    • Failed order is created
    • Correct cc # entered on the frontend at Checkout
    • Transaction captured successfully
    • Failed order stays Failed

    Is this possibly an issue that you are observing?

    So far, other merchants have communicated the orders remain as Failed status, but they have not mentioned they are seeing duplicated orders where customers are charged.

    To further investigate and assess the issue, could you please open a ticket with us?: https://woocommerce.com/my-account/create-a-ticket/ (You’d need WordPress.com account to log into WooCommerce.com account)

    I am going to mark our this thread as resolved, but we will continue via email exchanges. Thank you!

    Thread Starter louisapple

    (@louisapple)

    • Incorrect cc # entered (or incorrect CCV) + Attempt to place an order
    • Failed order is created
    • Correct cc # entered on the frontend at Checkout
    • Transaction captured successfully
    • Failed order stays Failed

    Yes same issue, has this been rectified?

    Hi,

    To help you investigate further, our team might request further information related to your account, I recommend you to create ticket here, as mentioned previously by my colleague.

    Important: Please include a link to this forum thread.

    We’ll be happy to help.

    Thread Starter louisapple

    (@louisapple)

    well if it was a common issue i think it’d better fix the plugin , i will create a ticket anyway, thank you

    Hi @louisapple

    Yes, this has been reported as a bug and a private bug report was already created.

    Feel free to reach out to us by submitting a ticket here so that we could further investigate and assess the issue.

    Thanks!

Viewing 5 replies - 16 through 20 (of 20 total)
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