eWAY plugin not working on live payment mode

  • Girish Panchal

    (@girishpanchal)


    9 years ago

    Hello,

    We have installed eWAY plugin which is downloaded from https://www.ads-software.com/plugins/eway-payment-gateway/

    The payment mode to test is successfully working.

    When we have active with live mode and tick on “enable stored payments, ” it is also working properly.

    But we have un-tick “enable stored payments” and add detail of credit card and payment it will give the following errors.

    Error Message [
    Error parsing eWAY response: Opening and ending tag mismatch: META line 5 and HEAD
    Entity ‘nbsp’ not defined
    Entity ‘nbsp’ not defined
    Premature end of data in tag FONT line 14
    Premature end of data in tag P line 13
    Premature end of data in tag P line 11
    Premature end of data in tag HR line 11
    Premature end of data in tag BR line 8
    Premature end of data in tag IMG line 8
    Premature end of data in tag BODY line 7
    Premature end of data in tag HEAD line 4
    Premature end of data in tag HTML line 3
    ]

    please help me its urgent website is live ??

    I am waiting for a reply

Viewing 5 replies - 1 through 5 (of 5 total)
  • webaware

    (@webaware)

    G’day Girish,

    At first guess, I’d say you’re probably using the API key instead of the Customer ID. This plugin uses the old Direct API, not the Rapid API, and you must give it the Customer ID. Please check your account documentation from eWAY to find your Customer ID.

    cheers,
    Ross

    Thread Starter Girish Panchal

    (@girishpanchal)

    Hii Webaware,

    We have added customer id not the API key.

    I known if we will integrate with paid plugin then it’s need to add API key but for this we put customer id.

    waiting for your reply ??

    webaware

    (@webaware)

    G’day Girish,

    You’ll need to speak to eWAY about this one. I can connect to the live gateway, so please check with eWAY that Direct API is working and that your account configuration is correct.

    cheers,
    Ross

    Thread Starter Girish Panchal

    (@girishpanchal)

    Hello,

    I was already talk with him. and they was given following reply.

    I am trouble shooting the problem. I am uncertain as this is a third party plugin. I would recommend contacting the module creator which is Gravity Forms.

    We do not know, this was simply a test to determine if this was the cause of the issue. eWAY did not develop this plugin in, it was developed by a third party. As far as we can see your eWAY settings/credentials are correct, if you are having issue with the module you will need to contact the plugin dev directly

    You may need to contact the plugin developer to see the exact cause of the error.
    Your eWAY settings appear to be correct.

    And

    I asked Andreas to transfer the chat so I can assist. You are using a third party module that is not developed by eWAY. You will need to contact the module developer directly to resolve this issue, the error message you are receiving appears to be an issue with request being sent when the module is in live mode. I can see you eWAY settings appear to be correct as long as you are using the live Customer ID in the customer ID field
    Have you been in contact with the module developer?

    Thread Starter Girish Panchal

    (@girishpanchal)

    Hello Webaware,

    I am waiting for your reply.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘eWAY plugin not working on live payment mode’ is closed to new replies.