Emails not sending

  • Resolved tpitserv

    (@tpitserv)


    1 year, 9 months ago

    Hi There

    Our emails are not sending out to subscribers, I have checked maillogs and there is nothing there for renewal reminders. I have also checked specific email addresses where we have had complaints. Could you please advise?

    I’ve attached the cron schedule as requested on my previous ticket.

    Thanks

    James

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author storepro

    (@storepro)

    Hi @tpitserv ,

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with email delivery.

    By checking your screenshot we can’t see our plugin scheduled corn events listed on your site so that is why the email is not sending from your site. We have tested the plugin from our test site and there is no issue with email sending.

    We recommended deactivating the?Subscriptions Renewal Reminders?plugin and activating it again(*Note: No need to delete the plugin). Then check the renewal_reminders cron is showing on the cron schedule table https://prnt.sc/yC_fUASHIi6H.

    Let us know ,after your testing!

    Thanks

    Thread Starter tpitserv

    (@tpitserv)

    Hi

    The cron is appearing now thank you. I hit the “run now” and they sent.

    Thank you!

    Plugin Author storepro

    (@storepro)

    Hi @tpitserv ,

    I’m writing to express my sincere gratitude that the issue you reported to us has been resolved. I’m glad that we were able to provide a solution that met your needs and addressed your concerns.

     We would love it if you shared this experience on
    https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post

    Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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