Excellent Platform and capabilities

By fare the Realtyna platform is one of the best platforms out there if not the best. I personally researched over 34 different vendors before I decided to user Realtyna as our provider. Like anything there is always a risk when working with a provider for the first time and it takes time to get familiarize with how the system works and their team. Once you learn some of their tools and capabilities things start work really well

Pros
They system is very robust and fixable and provided a great engine that we layered with our design. They have a lot of features that can be tweaked and massaged to the way you want things to look and work. You just need to do a little CSS coding etc. They have many modules that you can be added to the main platform. One of the main reasons that we picked Realtyna was for their MLS RETS integration. This was key in our decision as we were looking for a more complete data feed without the hassle to do expensive and time consuming programing. It took some time to figure out how it all worked and to get it going, but once the feed started coming in we were very happy with the results.

Their support team is very understanding and willing to help and do what was necessary to complete the job. Our project was very complex which created a few hurdles that required some attention. Most of the time any tickets that we submitted was answered quickly. I had many questions about how things worked which could have been annoying, but Sara, Natan, and Howard always responded in a professional and detailed manner.

Cons.
All support was via email, I would have preferred to have a phone conversation which I thought would have help move things along faster. I took longer to get answers on some of the support tickets but they eventually got to it. I wasn’t sure which modules I needed until I needed them which ended up costing me more than I expected. It was not big deal I just wished for the size of this project a pre consolation would have made things easier, and would have avoided a few emails.

All and all great system and great team.