Exception: SFW update folder is not writable

Hello @keithvfs,

According to the error text, the plugin doesn’t have enough rights to edit its files. Could you extend the rights for the plugin to Read-Write?

Nothing should be limiting the plugin’s rights… The actions I am doing are being done through an admin account in WordPress. The folder permissions look accurate. I have tried disabling ModSecurity, and disabling the security plugin on the website, but no luck.

Hello @keithvfs,

Click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page.

Did it help you?

Hello @keithvfs

We have fixed the issue. Please, re-install the CleanTalk plugin from this archive: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

Hello @katereji

After a complete deactivation and removal, we attempted to install the version you supplied. We got an error message saying “Unable to create directory uploads/2023/10. Is its parent directory writable by the server?”

Assuming it was talking about wp-content/uploads/2023/10, we attempted creating this folder, but the error still presented itself. I double checked the directory permissions on the wp-content folder, the uploads, folder, the 2023 folder, and the plugins folder… everything looks correct

I’ll add this to the task and we’ll check this again.

@keithvfs

Could you clarify where and when you see this error?

I see the same error on top of the main CleanTalk settings page. I click the sync with cloud button and hit refresh and that is when the error re-appears. I’m still troubleshooting for conflicts and any commonalities among sites. (Its only happening on 2 sites so far that I have noticed). I have followed the same steps as the OP above so far.

Hello @vegasb2k.

Please specify, have you installed the fixed version from the link above?

If the error persists after reinstalling, please try temporarily deactivating all security solutions on the site, click the “Synchronize with Cloud” button in the plugin settings, wait until the rotating icon disappears and refresh the page.

@eugenecleantalk

Yes, I have installed the ‘fixed’ version listed above. Removed WordFence (cleared htaccess too) and turned off any caching. Still the problem is happening.
This server is Cloudways (Vultr) and is running php7.4.x. (If that matters or helps?)

@vegasb2k We need additional details about your website. Please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

@keithvfs @vegasb2k

We apologize, the fix version that we offered to download did not include edits on the issue. Now we have added them. Please, if the issue persists, download the fixed version again and check. The link is the same: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

Hello @eugenecleantalk

I tried the new version you posted. Upon activation a screen loads that says “Unable to create directory uploads/2023/10. Is its parent directory writable by the server?”

I then look at the activated plugins and cleantalk is not activated.

Hello @keithvfs,

I’ve passed the information on to the developers.

We’ll get back to you as soon as possible.

Hello @keithvfs @vegasb2k,

We’ve made some changes. Please reinstall the fixed version from here: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

Did it help?