Exception thrown: “ not defined for ExtensibleObject

Okay, but why not let us try that first, without contacting you? I’m not complaining, but am still waiting on a reply with the External Reset Tool. If it were just available, I could have tried already. And if it worked there would be no need to open a conversation, saving both you and me time and effort. In the meantime I just have the plugin disabled, because it was breaking any pages where a slider was loading.

@tevya – That is completely understandable but we still want to have some sort of record of when the Reset Option is not working or not available as well. It falls under our general troubleshooting procedures to keep up with these types of issues.

– Cais.

Okay, that’s understandable. But surely you can understand why I’d like to get a fix right away, so we can get my client’s galleries and slideshows working again. It’s been 2+ days now and still no response. So I’m left waiting….

@tevya – We respond to every report as soon as we are able to during our regular business hours. IF you have not received a response then I would recommend re-sending your Bug Report.

Thanks!

– Cais.

Okay, resubmitted. Thanks.

@tevya – Thanks … as of this moment the Bug Reports queue is cleared of any unanswered messages. If you still have not received a response ping me directly (use @cais) and we will investigate this further.

– Cais.

I have received nothing. The first part of the email address I submitted is my name “Tevya” so it would be quite obvious if it were mine. I referenced both the title and included a link to this thread in both of my submissions.

I was not aware of any direct messaging system here on WP.org, that’s why I’m replying here. Or did you mean @cais on Twitter?

@tevya – As much as I would love to have that twitter handle, it belongs to someone else (*sad*), but no … using @cais here will send me a WordPress notification email which helps to ensure I see this topic (call it a reminder if you will).

As is, I still have not seen anything from you to reply to … and there are no “spam” related items that I can see either.

Please try again … and also try our Contact form here if necessary: https://nextgen-gallery.com/contact/

Thanks!

– Cais.

@tevya / @photocrati …

Could you take arranging a point of contact offline?

I was glad to see @tevya able to identify/confirm his issue using this thread, but another thread or offline seems appropriate at this point.

If a new thread is started, a note here would be great.

If a new development occurs, likewise.

It’s too bad the WP forums don’t have a private messaging system for this kind of thing.

Here’s hoping you’re back up and running soon @tevya!

@floatingpointmatt – MY apologies … and this is exactly why I asked @tevya to start a new topic, so yours would not get derailed as badly as it has.

– Cais.

@floatingpointmatt my appologies as well. Unfortunately I have no other way of contacting Cais, since his support form seemed to accept my entries, but apparently never delivered them to him. You’re exactly right that I should have started a new thread, but each time thought that would be the last. This one will be the last. It is a big shame there’s no way to PM people here on WP.org. One of the biggest conspicuously-missing things I’ve noticed.

@cais I contacted you through your normal contact form. I hope it worked. If not, please contact me through my contact form: https://fiddlerstudios.com/contact/ or DM me on twitter: @tevyaw

Thanks. And sorry to everyone else who’s subscribed to updates, but has not had any benefit from our updates.

It is a big shame there’s no way to PM people here on WP.org.

There’s a reason for that – it’s so that other people can benefit from help here (for the free versions). That’s not going to change. See the forum guidelines.

Closing this now – it’s marked resolved and outdated. Anyone who still needs help on these forums for help with the free version, please start a new thread.