Exceptional Support!

The Monster Insights (MI) analytics plugin – the free version – developed a conflict with another, rather obscure plugin which our site uses. The conflict was causing our site to throw console errors. I followed the MI procedure for requesting support help. They followed up by thoroughly investigating, and then updating their plugin to remove this conflict. The conflict would have undoubtedly only occurred in very rare and obscure cases, but they addressed it nonetheless.

With my permission, they even went in and added the fix to the current version of their plugin installed on my site, so that it would work well until the official release of the updated MI plugin was available.

All in all, they went above and beyond the call of duty to provide an exceptional level of support!