Popups don’t work with Divi?

  • Resolved lbostrommalisko

    (@lbostrommalisko)


    2 years, 4 months ago

    `Whenever I try to add a popup to my home page (or any page), I’m running in to problems.

    1. The popup isn’t working. I have the popup set to pop up after 3 second from loading.
    2. Assigning a popup to a page screws up the page.

    Here is a video of my issues: https://screenrec.com/share/J2FicDgkvl

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Thanks for reaching here…

    We have checked your video and website URL and you are using our pro version so please go to our website and raise your issue because this place only lite version support.

    Thanks,

    Thread Starter lbostrommalisko

    (@lbostrommalisko)

    I’m unable to sign-in to the support page on your website. I’ve requested a password reset multiple times but I’m not getting an email. I’ve checked my spam/junk. I also attempted to chat with someone but I get no response.

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    We have checked your website and you are disabled the welcome popup.

    Can you please enable the welcome popup on your home page so we will check?

    Thanks,

    Thread Starter lbostrommalisko

    (@lbostrommalisko)

    I have it disabled because it screws up my website completely when I have it live. I can only disable it if I know someone from your team is going to look at it immediately so that visitors to my site don’t see the screwed up site. We have a bunch of SEM/PPC campaigns running and I don’t want to risk screwing those up by making the popup live.

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    I understand your point. Kindly please go to your website and join a live chat with our team so we will check your website and help you.

    Thanks,

    Thread Starter lbostrommalisko

    (@lbostrommalisko)

    Yeah I’ve tried that and it doesn’t seem like your chat on your website is working.

    Plugin Author Anoop Ranawat

    (@anoopranawat)

    Hello @lbostrommalisko

    Our chat time is 10AM to 7PM Indian time (IST). You can chat with us on this time only. If you are not able to reset your password, please mail us on our mail id. You can find our mail id from our website.

Viewing 7 replies - 1 through 7 (of 7 total)
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