Excess of CPU usage with siteground

Hello!

Did they also recommend this – https://www.siteground.com/tutorials/wordpress/limit-heartbeat/?

Make sure you have all the features enabled in WordFence that block spam bots.

Do you have any plugins, like, Broken Link Checker or EWWW Image Optimizer?

No I don’t have those plugins, but the support of siteground have already set the heartbeat.

Hello @alicebertoni

Ivan Atanasov from SiteGround here. Do you mind sharing your ticket ID so that I can revise it and investigate this issue for you?

The domain you included (ilmioloftcretaivo.com) appears to be available for purchase. I suspect you mistyped it.

Did they tell you what was causing this? Because they can see what makes the CPU crash.

You can also check if something is stressing on the server using AWStats in cPanel.

Hallo Ivan, @ivanatanasov
yes I’ve typed it wrong sorry
https://www.ilmioloftcreativo.com

• This reply was modified 7 years ago by alicebertoni.

@broseph
Thanks Blade,
I’ve cheked many times awstats and in effects spider bot and unknown ip address are causing most of the problem.
Now I’ve found a tutorial about setting correctly Wordfence and hope It will work!
They also tell me to optimize MySQL with indexes but I don’t think I’m able.
Thanks again for your prompltly answer

@alicebertoni

I confirmed that the limit was recently removed by one of our Customer Care representatives, so I went ahead and checked the history of your issue. Our team applied several modifications such as blocking the traffic from bad bots which helped with previous occurrences of this issue.

Turns our that this is not the first time you are exceeding your CPU seconds limit. And most of the times it was between 1:00AM and 7:00AM.

After checking the WordPress scheduled events I believe that the events in your WordPress are not well optimised, and there are a lot of events that coincide with each other. If this occurs often, you are likely to exceed the CPU limitation again, because the scheduled events take some time, and perform executions which exhaust the resources for your StartUp plan.

You might want to consider editing your scheduled events tables – meaning, you can spread the events through time with bigger intervals between them, and terminate the trivial events that are not vital for your website.

Additionally, you should consider disabling WordPress cron and setting up a Cron Jon from your cPanel. By doing this, you will be able to control the scheduled events even better and this should help you with the resource usage.

As for the visits you are referring to, note that you are using a StartUp plan. This hosting product will enable us to cache only the static content of your website. If you decide to upgrade to GrowBig the Dynamic caching will be available and it should lower the resource usage even further.

Of course, I would recommend testing with the scheduled events, and consider an upgrade if this is not enough for your website.

Feel free to post a Support Ticket if you need our assistance.

@ivanatanasov
Really thanks Ivan for your interesting.
What do you mean with scheduled events? Sorry but I’m not a professionist at all!!!!
Alice

@alicebertoni

I believe that this will be a good place to start. The article will show you how to disable the WordPress Cron and replace it with a real Cron Job.

You can observe your website and determine at what time it is getting the most traffic, then schedule your Cron Job to execute at a time (times) when you observe the less traffic.

Please post a Support Ticket from your SiteGround User Area, if you need assistance with this.

@ivanatanasov
Thank you again.
I’ll try and let you know.
Alice

@alicebertoni

Did you ever get to the bottom of this? We have several websites that have CPU problems with Siteground and never seem to get viable answers from them.

@adammontague
Actually. I did the upgrade of the domain…after that I didn’t have problems anymore. But I still don’t know what caused the cpu usage!!!!

This is very troubling. I did a lot of research before choosing Siteground. Never heard a thing about this CPU seconds nonsense. I’ve been using them for some months now, and very pleased. But my traffic is not that high yet. Now I see I’ll need to start looking around for an alternative.

Consider, you’re working hard to make your site successful. That day finally comes and your hoster cuts you off at the knees … turning off access to your site at the most critical time. Because they can. Because they want more money and they act like drug dealers to get it. That’s just rotten!

Limits are fine. But you DO NOT turn off access! That’s just raving stupidity!
There are way too many reasonable ways to handle things. Not slapping your clientele en-mass in the face on their most motivated day!

This is the ultimate in stupidity. Asking for more money while standing in the way of the customer’s ability to make it … in the biggest way possible.

How stupid do they have to be? This is shocking.

We migrated our site to siteground from a digital ocean droplet last night as the effort of managing a dedicated server is beyond the skills of our team. We were getting 504 errors so were advised to change the google crawl rate and limit heartbeat which we did.

Them overnight access was blocked to our site without warning due to violation of CPU seconds. The reason we chose siteground was because of their WordPress expertise but they gave us nothing to look for or change. Just recommend hiring someone to look at the server. Fair enough if we’re running something custom but it’s just a WordPress and BBPress site.

Appalled at this unprofessional approach. If you have a busy WordPress site stay away from siteground.

@broseph

I am having the same problems, is the plugin called EWWW Image Optimizer causing the high usage of CPU?

@ivanatanasov
I am using siteground too, but still like @alicebertoni, facing bad bots unfortunately, but no idea how to solve it. May you also kindly help me to give suggestions?

Great thanks