Excessive emails being sent

Hi @devinstagg

Thanks for reaching out.
CartBounty will not be sending more than one email to each abandoned cart. As soon as the email is sent, a marker is placed on the cart in database meaning that there will no longer be sent any more emails so it is highly unlikely that there are more than one email sent about each cart.

Do you have any screenshots or other information as to what makes you believe that there are multiple emails sent out to each cart?

Thanks,
Nauris

Hey Nauris,

Thanks for the reply! Yes, please see the screenshots here. If you look at the time stamps they all arrive on 5 minute intervals (which didn’t start until after the 60 minute waiting period).

This happened with multiple email addresses from different IPs, different users (ie admins vs non-admins) etc. The emails flooded in every 5 minutes until I turned the email off, that is the only thing that stopped it.

Thanks in advance,
Devin

Hi @devinstagg , thanks for the data and screenshots.
Do you have some sort of SMTP plugins sending emails or similar ones?
If you have such ones, you may try turning it off and trying to use CartBounty again and see if emails are still being sent out all the time to the same recipients.

Best,
Nauris

We have a version of SendGrid Mailer running, do you believe that would cause conflicts with your plugin?

Ok, I will give you some more information on how CartBounty sends emails.
CartBounty is relying on default wp_mail() function which is default WordPress mail function.

Every time CartBounty sends out an email – we are validating if wp_mail() returns success (email was sent OK) or failure (email was not send out). And if the email is sent out successfully – CartBounty marks abandoned cart with a “reminder is sent” marker so that it would not be sending out any more emails in the future.

So what happens in your case is that the function is returning failure (email is not sent out) when actually email is sent out and this is preventing CartBounty form running correctly.

And it could mean that you have some extra code or plugins that is hooked with wp_mail() and once this email sending function is called, it is most probably shutting down default email sending function of WordPress, and running its own email sending function.

I know this is a bit technical and quite long explanation, but I just wanted to explain to what is happening so that you may have a better understanding as to what you could do.

I would suggest turning off other email sending plugins you currently have and checking if that helps so that you could understand the issue here. SendGrid mailer may very well be responsible for overriding default wp_mail() function.

Best,
Nauris

I’m going to mark this as resolved. Please let me know if you still have issues or need assistance.