Excessive MySQL load slowing site down

  • Resolved andrewsproutbox

    (@andrewsproutbox)


    1 week, 2 days ago

    Hello,

    Our client’s site – https://pdxparent.com – has been suffering from some performance issues as of late. In speaking with a technician at WP Engine, they mentioned that it appeared there is an excessive MySQL load due to The Events Calendar plugin and recommended we reach out to you in order to address it.

    WP Engine provided me with a MySQL report related to your plugin and can supply it on request.

    Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @andrewsproutbox ,

    Thank you for reaching out.

    I can see https://pdxparent.com to be using a number of our premium plugins and have an active license for these.

    In that regard, for us to assist you better, please open a Support Ticket on our Help Desk. This is for us to follow WordPress Forum Guidelines regarding premium users.??

    One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

    Hang in there.

    Thread Starter andrewsproutbox

    (@andrewsproutbox)

    @tristan083, Thanks for the update. I submitted a support ticket, but it was via the clients Events Calendar credentials. I requested to be contacted in the ticket and provided my contact info, though, I’ve yet to hear anything from anyone and the client is currently experiencing significant slowing again today.

    Plugin Support tristan083

    (@tristan083)

    Hi @andrewsproutbox ,

    Thank you for your message and the information. Could you provide me with the ticket number for me to check and follow-up the case?

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll go ahead and close this for now. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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