Exclude Refunds from Earnigs

  • Resolved tr1000

    (@tr1000)


    5 years ago

    Hi,
    is it possible to track refunds and automatically respect them for commissions? This would be appreciated because we only want to reward affiliates for sales that did not get refunded.

    Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    The following explains how the commission is payed out by our plugin.

    Affiliate commissions are accumulated over time then paid out at the end of the month or so (you decide what your payout schedule is). This is the standard practice. It allows the site admin to go through all the commissions to see if any affiliate is doing any funny business and take care of things (if need be). You can also add a delay of couple of weeks before paying the commissions out so refunds can be accounted for (if needed).

    Let me know if the above helps you.

    Thank you

    Thread Starter tr1000

    (@tr1000)

    Thanks for getting back to me so quickly and for the explanation.

    So if I need to factor in refunds I will have to do so by manual adjustments. Do I understand right?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    So if I need to factor in refunds I will have to do so by manual adjustments. Do I understand right?

    Yes that is correct. Please check the following documentation how-to-manually-award-commission-to-an-affiliate to help you further.

    Let me know if the above helps you.

    Kind regards

    Thread Starter tr1000

    (@tr1000)

    Alright, this answered my question.
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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