Exclusion for Etsy

Hi @hostsolutionslabs,

Thank you for your message.

Maybe I’ll tell you how our plugin works. Our plugin primarily does not change the URLs for images. When a browser tries to download an image file, the plugin checks if it supports the AVIF format (if enabled in the plugin settings). If so, the browser will receive the equivalent of the original image in the AVIF format. If it does not support AVIF, but supports the WebP format, the browser will receive the equivalent of the original image in WebP format. In case the browser does not support either WebP or AVIF, the original image is loaded. This means full support for all browsers.

Please give me the URL of your website.

Best,
Mateusz

hi, the site is etnicbay.com
I sent the products to etsy but they were sent with the link to the images in .webp format
In fact, if you go to my Etsy store at this link, the products are without image https://etnicbay.etsy.com

@hostsolutionslabs When you deactivate the plugin, does the problem disappear?

I don’t see any images for these products in the HTML code, so it’s even more strange. My plugin does not modify the HTML code of images.

HI,
I deactivated your plugin, but product images aren’t loading on Etsy.

@hostsolutionslabs This means that the problem is not caused by our plugin. Our plugin does not change or delete your original images.

The plugin adds redirection rules in the following files:

• /wp-content/.htaccess
• /wp-content/uploads/.htaccess

When you deactivate the plugin, these rules are deleted – you can check if you have any rules in these files, if so, please send them to me. If these rules are not present, the plugin does not affect your website in any way. If the problems were solved after deactivating the plugin, it would mean that the source of the problem are the rules from the .htaccess file – if the problem does not disappear after deactivating the plugin, it means that there is another reason for the problem.