Exlude plugin

  • Resolved Mati

    (@mattheus)


    5 months ago

    I use the WooCommerce Booking & Rental System plugin. Now when I use the Litespeed cache, a calculation is not made on the product page because it is loaded dynamically. I also requested support from the plugin makers, but they could not help me, see their underlying response.

    How can I exclude their plugin from caching so that the website works properly again?

    Hello,

    We understand the importance of having your booking system working seamlessly. However, setting up or configuring third-party caching plugins, such as LiteSpeed Cache, is beyond the scope of our support policy as per Envato’s guidelines. 

    To ensure your booking system works correctly with LiteSpeed Cache, we recommend the following steps:

    1. Exclude RNB Plugin Files: You may need to exclude specific RNB plugin files from being cached. This typically includes dynamic pages such as booking forms or checkout pages.

    2. Clear Local and Server Cache: Ensure both local and server caches are cleared after making changes to the LiteSpeed Cache settings.

    3. Consult LiteSpeed Support: The LiteSpeed support team can provide detailed instructions on how to properly exclude files and optimize settings for your specific setup.

    4. Online Resources: There are numerous online resources and forums where you can find detailed guides and solutions for configuring LiteSpeed Cache with various plugins. 

    We hope this helps. Please let us know if you have any other questions or need further assistance.

    Thank you for your understanding.

    Best Regards

    RedQTeam

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please provide some more detail , like how do I trigger the issue , what is the expected behavior and what’s not ?

    Thread Starter Mati

    (@mattheus)

    I am receiving complaints from customers that the RnB Booking plugin on our product page is not functioning correctly. The plugin is supposed to perform a dynamic calculation for car reservations but frequently returns the error message “Nonce value cannot be verified.” https://prnt.sc/2Qxo2Hcd3qDi When I clear the cache, the plugin works temporarily.

    I have contacted the plugin developers multiple times to ask which files need to be excluded from caching, but they keep insisting that the issue lies with the LiteSpeed plugin settings without actually checking these settings.

    My question is: how can I completely exclude a plugin from caching, specifically the JavaScript files that perform the calculations?

    Thank you in advance for your assistance.

    Plugin Support qtwrk

    (@qtwrk)

    you can’t, the cache is per page basis , there is no way you can exclude a plugin from one page cache

    the error you provided is a typical nonce issue

    please contact the booking plugin support and kindly ask them what is the nonce name they used there , once you get the name , I can help you convert it to ESI nonce , which will update in time to avoid “Nonce value cannot be verified”

    Thread Starter Mati

    (@mattheus)

    Plugins support answer:

    Nonce name rnb_ajax_nonce and all available nonce below 
    https://ticksy_attachments.s3.amazonaws.com/6730887208.png

    here you cant downlaod the file: https://we.tl/t-ACfwyWOgle

    • This reply was modified 4 months, 3 weeks ago by Mati.
    Plugin Support qtwrk

    (@qtwrk)

    okay , please try this

    go to Cache -> ESI -> enable ESI

    then in ESI nonce list , add rnb_ajax_nonce

    save and purge all

    Thread Starter Mati

    (@mattheus)

    should i add also the another nonce?: rnb_rfq_nonce, rnb_admin_nonce

    Plugin Support qtwrk

    (@qtwrk)

    if you see such nonce, yes , or you use do wildcard as rnb_* to match them all.

    Thread Starter Mati

    (@mattheus)

    like this? https://prnt.sc/J3nzf9tej7Zm

    Plugin Support qtwrk

    (@qtwrk)

    first one yes, you can remove the last one, since it’s covered by first already

    Thread Starter Mati

    (@mattheus)

    I don’t really understand what you mean. rnb_* leave this and subscribe_nonce rnb_ajax_nonce delete it?

    Plugin Support qtwrk

    (@qtwrk)

    no , just remove rnb_ajax_nonce , or just keep it as it is , it doesn’t make difference.

    Thread Starter Mati

    (@mattheus)

    aah oke i keep it what i now have:

    rnb_*
    subscribe_nonce
    rnb_ajax_nonce

    Thank you very much for your help and super fast support!

    I have to say in my 10 years of experience that you have the fastest support so far!

    Thread Starter Mati

    (@mattheus)

    I am testing it out now still i get the error: Nonce value cannot be verified. when i select a date and time i get the error :(. i also have delete all caches.

    https://scverhuur.nl/wagenpark/bestelbussen/fiat-talento-l2-h1/

    • This reply was modified 4 months, 3 weeks ago by Mati.
    Plugin Support qtwrk

    (@qtwrk)

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter Mati

    (@mattheus)

    number: IYXSMACB

Viewing 15 replies - 1 through 15 (of 17 total)
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