Expandable and collapsible effect not working

Hi,
Sorry for late reply. actually we could not find any notification of support ticket , so can not see your support ticket.
Thanks for using our plugin.

I think the issue is occurring either due to some jquery library conflicts or plugins library is not loading properly.

To debug the issue we need ftp and wp-admin credentials. You can send credentials on

Thanks

@netattingo-technologies I’ve redacted your email, please do not ask anyone for login access to their site again in these forums. That is something that is actively discouraged and frowned upon.

I get that you are trying to help your user but that is going way to far and no one should ask that in these forums.

@Jan- can you please guide me how i can help the users if any user want themselves to check out why the plugin not working on their site?

Like everyone else here does? ??

1. Ask what theme your user has activated on their installation. In this case it’s a child theme of Twenty Fourteen.
2. Ask the user for a link to their site. Sometimes looking at the HTML source can be very valuable.
3. Obtain a list of the user’s active plugins.
4. Ask for the list of steps that they are taking when the problem manifests itself. You may be able to reproduce the problem on your own test setup.
5. Ask your user to simplify for troubleshooting purposes, meaning deactivate all of their other plugins except yours and switch to the Twenty Fifteen theme. This is a temporary step.
6. Ask the user to post a link to a screenshot of the problem.
7. Ask the user for their browser information.
8. Ask the user for their environment settings. This plugin is invaluable for that sort of detail and would also answer some of the above points too.

Ask for information. Work with the user in this topic and have a dialog. But don’t look to take a shortcut and log onto any user’s server or WordPress installation. Aside from the liability to you that is just going too far.

@Jan- Thanks you so much for detailed instructions. We will follow the steps in future.

Dear NetAttingo Technologies,

Thanks for your reply. Eventually I’ve used another plugin, so for now no problems. Maybe I’ll come back to you in the future and shall describe my problen in detail als instructed above.

Most likely it wasn’t working because of an error in the code of the plugin. The same happened to me when I installed and activated the first time, it wasn’t finding the CSS or JS to run the expandable menu. When I dug in I found that in the main plugin PHP file, around line 16 there was a constant defined like this:
define( "NETGO_NAVIGATION_URL", plugins_url() . '/netgo-expandable-collapsible-menu/include/');

But the plugin was being installed in a dir called: netgo-expandablecollapsible-menu

I changed the constant to point to the correct dir name and it works great now.

Thanks!

@tharmann Thank you for your suggestion. We have updated the plug in.