Experiencing Technical Difficulties

  • Resolved kandystahl

    (@kandystahl)


    5 years, 4 months ago

    I was working in WordPress just now. My PHP had to be updated by my hosting company. That was done, and then I could no longer work in WordPress. I get the following error when trying to login and cannot even load the home page in my browser: The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. HELP! I cannot be down right now.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Did you receive the email with instructions as the error states? If so, there will be link in there that you can simply click to resolve the issue.

    If not, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter kandystahl

    (@kandystahl)

    No, I never received an email. However, as I said, the php was updated to 7.3. The hosting company tried 7.1 and 7.2 as well. When we put it back to 7.0, everything resolved itself. It would appear that something is not compatible with the newer versions of php. Is your recommendation the same?

    Moderator James Huff

    (@macmanx)

    Yes, it’s possible that one of your plugins or your theme wasn’t compatible with PHP 7.3.

    WordPress recommends PHP 7.3, so it wasn’t WordPress itself: https://www.ads-software.com/about/requirements/

    Thread Starter kandystahl

    (@kandystahl)

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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