‘experiencing technical difficulties’ no idea where to start a fix

  • Resolved dancinggecko

    (@dancinggecko)


    5 years, 6 months ago

    I logged in a week or so ago to our Club website. I started how I always do by checking the updates and actioning all of those (I can’t remember what they were now, but may have been a WordPress update). After that I went about uploading details in to our Diary section. I saved –?checked the Diary which was fine and logged out.

    Now I return to the page (well a colleague did first) to discover: ‘The site is experiencing technical difficulties.’ I left it for a day thinking it might be a hosting blip, but it is still down.

    I’ve been in the backend and nothing is screaming out to me as something obvious to look at.

    Any ideas gratefully received.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • WordPress 5.2 introduced new protection from sites crashing due to bad code (also known as a White Screen of Death, or WSOD for short).

    If your site crashes, the technical difficulties message is shown, and an email is sent to the site admin with a way to log in and deactivate the plugin or theme causing problems, once that is done the site should start working again as expected.

    If you didn’t get the email, you can look for an error log on your server to see what the problem is. If you can’t find one, use DEBUG mode to log an error so you can fix it. https://codex.www.ads-software.com/Editing_wp-config.php#Debug

    Fatal Error Recovery Mode in 5.2

    Moderator t-p

    (@t-p)

    Please check the error logs on your server for a more specific error message, which may give a clue to why this is happening on your website/server. If you are using cPanel, the following tutorial has more information about the error log in cPanel: How to view cPanel Error logs . If you need help locating them, ask your hosting provider to help you with that.

    If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging

    Thread Starter dancinggecko

    (@dancinggecko)

    Thank you @t-p and @joyously

    So I’ve looked at the error log and I have found my next clue. It seems to be indicating a plugin called ithemes-sync. (Not sure this is even a necessary plugin.)

    Here’s the error line:

    overtonphotographicclub.co.uk [Tue Aug 13 16:40:50 2019] [error] [client 37.76.132.194:0] PHP Warning: require(/home/sites/4b/9/99bc265f01/public_html/wp-content/plugins/ithemes-sync/lib/updater/load.php): failed to open stream: No such file or directory in /home/sites/4b/9/99bc265f01/public_html/wp-content/plugins/ithemes-sync/load.php on line 100

    Any guidance on next steps (thank you in advance).

    Well, it’s odd that it says Warning, when the message is triggered only on fatal errors, but since it is for a required file that isn’t there, I guess it would be an error.
    You should delete the whole plugins/ithemes-sync folder since it’s not working.
    If that’s all you find, then that’s what it is.

    Thread Starter dancinggecko

    (@dancinggecko)

    Awesome @joyously –?thank you so much.

    I have emailed your answer to the other person who also handles our website. He should have received the email you mentioned before, so I’m hoping that with the site admin email plus your answer here, he can make this fix.

    Thread Starter dancinggecko

    (@dancinggecko)

    Wooo hoooo! @joyously –?we have lift-off: https://www.overtonphotographicclub.co.uk/

    Huge thanks ??

Viewing 6 replies - 1 through 6 (of 6 total)
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