Expired payment causes change of stock

  • Resolved gerske

    (@gerske)


    4 years, 1 month ago

    Sometimes we suddenly have a product which was sold out, back in stock. Without our input. I figured out why this happens. It is when after a few weeks Mollie marks an unpaid payment as expired. Mollie sends this to Woocommerce and Woocommerce changes the order to cancelled. No problem of course, but the article of the order that is now cancelled gets added to the stock. And in real life we don’t have that stock anymore.

    How can I prevent that Woocommerce changes stock because of Mollie sending expired payments hooks?

    Kind regards, Gerske

Viewing 8 replies - 1 through 8 (of 8 total)
  • Andreas W.

    (@aweissinpsyde)

    Hello @gerske

    Unfortunately, I guess that isn’t possible. I mean when we make changes in the plugin it would have an effect on other plugins users too.

    That’s the normal way a client order a product and you have it in stock and when he canceled it the product goes back in stock.

    Regards
    Andreas

    Thread Starter gerske

    (@gerske)

    Thank you for your explanation, Andreas.

    Andreas W.

    (@aweissinpsyde)

    Hello @gerske

    I was talking to our devs about it and let’s see how we can help you here. We must find a solution other plugin users don’t get affected.

    Have a nice day
    Regards
    Andreas

    Thread Starter gerske

    (@gerske)

    Great! The problem is that the expiration is sometimes after 25 days. That’s quite some time. In between we could have easily do a recount of stock.

    Kind regards, Gerson

    Andreas W.

    (@aweissinpsyde)

    Hello @gerske

    I really can understand your situation. We will try to find a solution to your problem. Can you please send your status report in an internal support ticket:
    https://mollie.inpsyde.com/docs/how-to-request-support-via-website-widget/ I can create an issue for it and our developers would be able to have a closer look.

    Please set a link to this thread in the form

    Thank you
    Regards
    Andreas

    Thread Starter gerske

    (@gerske)

    Thanks, Andreas!

    Andreas W.

    (@aweissinpsyde)

    You’re welcome

    Andreas W.

    (@aweissinpsyde)

    Closed because of inactivity. Also, we will have a look at this in an internal issue

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Expired payment causes change of stock’ is closed to new replies.