Expired WordPress.com domain caused our www.ads-software.com blog to go missing?

  • The setting: I have a www.ads-software.com/prophoto template site hosted through Bluehost using a WordPress.com domain name which we purchased before realizing that www.ads-software.com was the MUCH better option. (michaelandcarina.com)

    1. Somehow, the notice that my domain michaelandcarina.com was going to expire went to SPAM and I missed the deadline by a half day.

    2. I renewed the domain as soon as I noticed my site was down; the www.ads-software.com site had reverted to an old, and for all intents & purposes uglier, WordPress.com site which I’m embarrassed for potential clients to see.

    3. My WordPress,org blog went live again almost immediately, but then things got strange. When I logged into the stats/dashboard, it automatically reverted to the overview of the WordPress.com site. Soon after, michaelandcarina.com began to revert to the old, circa 2011-early 2012 WordPress.com site.

    4. The situation now: I have contacted Bluehost and they guarantee they can fix the problem if I can provide a wpcontent folder and an “SQL export database”.

    5. How can I go about providing them with this? Will this even do the trick?
    My site still has to be out there somewhere, right?

    I would LOVE to get everything back to normal!! I will pay like for the next 5 years to keep this from happening again! Normal would be, again, having my www.ads-software.com prophoto blog being hosted through bluehost with the domain purchased via WordPress.com, with my www.ads-software.com dashboard, etc., the same as before, and access to all of my old blog posts & stats (which I can still SEE in the dashboard, I just can’t click them!)

    Thank you!!!

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  • Hi, from what I can understand at this point the only thing that ties you to wordpress.com is the fact that you brought the domain throw them… in this case wordpress.com has nothing to do with the content that you have on bluehost – your expired domain might have triggered some strange things over tlds and domain propagation and redirections but that has nothing to do with your bluhost website and database (your blue host account wasn’t suspended right?) so speak again with your host they might had trouble understanding the issue…

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