Expiry Date Not Working

  • Resolved eff16

    (@eff16)


    1 year, 6 months ago

    If I set the expiry date to the end date of the event, the event won′t show up on the date the event is actually happening.

    If I set the expiry date to the day after the event is happening, the event will be shown the whole day after the event is finished.

    This is not the intended behaviour and it was fixed in a previous version.
    After the update to the current version, it is broken again.

    This is happening across multiple sites with different hosters and themes.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support wpemhelp

    (@wpemhelp)

    Hi,

    We tried to repeat this error on our side, but it doesn’t show up.

    Perhaps, there is some technical issue going on here for which we need to probe deeper. Please raise a ticket following this link: https://wp-eventmanager.com/help-center/ and we’ll move forward with your issue.

    Please don’t worry, we’ll resolve your issue to the best of our abilities.

    Thank You.

    Best Regards.

    Thread Starter eff16

    (@eff16)

    I just created a blank Site with a default wordpress theme, installed only the WP Event Manager Plugin and created one event.
    As soon as I check ‘Hide expired listings in event archive/search’ in the plugin options, the event – that is happening and expiring today – is gone.

    I′ll create a ticket.

    Thread Starter eff16

    (@eff16)

    I cannot create a ticket because the support form gives me a “Unable to process your request” message.
    I already tried with different browsers. Help.

    Plugin Support wpemhelp

    (@wpemhelp)

    Hi,

    Please go to your backend and from there select the option ‘Listing expire on specific days below’ in the Listing Expire section in the settings.

    Thank You.

    Best Regards.

    • This reply was modified 1 year, 5 months ago by wpemhelp.
    Thread Starter eff16

    (@eff16)

    When I select the option ‘Listing expire on specific days below’ and set days to 1, I got the same problem.
    FYI: I am adding events only through the backend and I set the expiry date to the same day the event is happing as you suggested in other posts.

    My goal is that the event is not shown anymore after the day it is happing. Throughout the whole day the event is happing, it has to be shown in the event list.
    This is not possible for me at the moment.

    Plugin Support wpemhelp

    (@wpemhelp)

    Hi,

    There could be some technical issue going on then.

    Can you please try creating a support ticket and see whether you can do it this time?

    https://wp-eventmanager.com/help-center/

    If you can’t this time, please tell us again.

    Thank You.

    Best Regards.

    Thread Starter eff16

    (@eff16)

    I′m still not able to submit a support ticket -> “Unable to process your request”.

    Hi

    Will you be able to add your query here please: https://github.com/wpeventmanager/wp-event-manager/issues/new

    Regards,
    Priya

    Thread Starter eff16

    (@eff16)

    I submitted this as issue in GitHub (#1407)

    Joey Fleck

    (@digitaleformate)

    I have the same problem. The events expires not at the end of the day and we have to edit this every day

    • This reply was modified 1 year, 5 months ago by Joey Fleck.
    Plugin Support wpemhelp

    (@wpemhelp)

    Hi Joey,

    You can either open a support ticket regarding this from here and we can provide you with the required solution.

    Here is the link for that: https://wp-eventmanager.com/help-center/

    Or you can wait till we release the latest version where this issue have been identified and resolved.

    Thank You.

    Best Regards.

    Plugin Author Rita Kikani

    (@kikanirita)

    Hi @eff16 , @digitaleformate , we provided solution here : https://github.com/wpeventmanager/wp-event-manager/issues/1407

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)
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