Export Doesn’t Begin

  • Resolved atomicnicholas

    (@atomicnicholas)


    2 years, 3 months ago

    What could you suggest (or is there a list of common possible reasons) if one site out of several I’m migrating to MultiSite for some reason refuses to export? It just gets stuck at the 0% mark.

    Browser console shows a 500 internal server error. Wanted to ask here before I delved further in case it’s a common enough occurrence (even seeing as each server is different) to have ready answers.

    Thanks again for your help.

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  • Plugin Author Codexonics

    (@codexonics)

    Hi Nicholas,

    Yes please refer to our troubleshooting guide on this issue.

    In general – this is usually caused when an AJAX process is unable to start. It is because of conflicts or errors. It could be as simple as an expired login session or could be caused by PHP errors. The troubleshooting guide provides all the details on the common possible reasons as well as the workaround.

    If you are still having issue – please contact us and provide all the logs as suggested by the troubleshooting guide. We will follow-up there and closing here.

    Thank you again!

    Cheers,

    Emerson

Viewing 1 replies (of 1 total)
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