Export Not Working

  • Resolved megseoh

    (@megseoh)


    4 years, 1 month ago

    I’m trying to export my entire list of Users.

    From the export screen /wp-admin/tools.php?page=acui&tab=export when I click on Download a new page opens in a new tab /wp-admin/admin-ajax.php & nothing happens until the page times out. There is nothing in the console.

    I’m not able to download anything. Any suggestions?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Javier Carazo

    (@carazo)

    @megseoh,

    Your export file is too big. You have to split it (by roles or by dates) and it will work.

    We have to work in a method to make it able to prepare big exports without this problem but while we do this new method, you can do splits and it will work.

    Thread Starter megseoh

    (@megseoh)

    Hi Javier,

    Thank you for your response.

    I tried numerous times to download different subsections of my Users, & if it contains any data it doesn’t work – same opens /wp-admin/admin-ajax.php & doesn’t download anything.

    If I selected a subsections of my Users with no data (eg. between Jan 1st-31st, 2019), the csv file downloads but it’s empty.

    Are there any known conflicts?
    I’m using Cloudflare – do I have to set a rule in order for the plugin to work?

    Thanks again,

    Plugin Author Javier Carazo

    (@carazo)

    @megseoh,

    Yes it can be a problem. I do not use Cloudflare, so I do not know what to do really well.

    Can you try to deactivate it for admin?

    Thread Starter megseoh

    (@megseoh)

    Hi Javier,

    I have ruled out Cloudflare.

    I have 1000+ Users who are all Subscribers, that I imported last November, that I am unable to export because I imported them all on the same day.

    So I can’t filter them to make the export any smaller because they all have the same User Role & same ‘User Created’ date.

    I am able to export my Admins, so the issue isn’t that it won’t export anything at all, the issue is that my list of Subscribers is too large & I am unable to filter it.

    I look forward to when you have worked in a method to make it able to prepare big exports.

    Thank you for your responses ??

    Plugin Author Javier Carazo

    (@carazo)

    Sorry for any inconvenience.

    We have to work in making it possible. We will start doing it in export, and also we should do it in export.

    Thanks for using this plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
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