Export options not showing in form settings

What export options are you referring to? Are you talking about all of the options?

If you want, I can take a look at some aspects of your particular site if I have a user login to the admin. That might help me find the issue.

Hi Troy,

Are you still experiencing this issue?

Thanks!
Lukas

Hi Troy,

If you are no longer experiencing this issue, I will go ahead and mark this thread as resolved. Please reply if it is not resolved.

Thanks,
Lukas

Hi Troy,

I am marking this thread as resolved. Please reopen this thread if needed.

Thanks,
Lukas

Hi Icman,

Sorry I never got back to you, we were testing your plugin but then the project got pushed to the backburner until recently. This is still an issue. Please let us get back to you with backend access.

Thanks so much,
Troy Thomas

Hello,

We have created a user account on our demo website for you to take a look at. The demo website is a complete copy of our live website which is having the issue.

You can access the backend through demo.lienresearch.com/wp-admin and using these credentials:
Username: icman
Password: $tart001

Please let us know if you have any problems accessing the demo website.

Thank you

Hello again,

After doing a little bit more troubleshooting it appears there’s a conflict with the GravityView plugin, once i deactivate the gravityview plugin, the autoExport options appear in the form settings. And then once i reactivate it, they disappear again.

Thanks so much,
Troy Thomas

Hello again,

I have another update. I am able to configure the export settings with gravity view disabled, re enable it, and the settings are still saved.

However, even though the email sends successfully the attached file does not have any form data inside it. I tested the data with gravityview still disabled as well to see if it was another conflict but the file was still empty.

It should contain 3 entries that I entered as tests earlier today.

Thanks so much

Hello,

It now appears that one of our forms has been sending entry content in the emails successfully but there are still a couple of issues:

1. The email that does send contains information for every form field even though only specific fields are selected

2. I have tried configuring another email report for another one of our forms but that email does not contain any data even though there are entries from the previous day

Thanks so much,
Troy Thomas

Hi Troy,

Which form are you referring to? Is this demo site still a copy of the live site?

Let me look into these Gravity View issues and see if I can figure out what is going on.

Thanks!
Lukas

Hi Troy!

I wanted to check in. Which form wasn’t working for you?

Thanks!
Lukas