export user data confirmations doesn’t work

  • Resolved goodhead83

    (@goodhead83)


    5 years, 9 months ago

    I’m testing the export of user personal details. I added an email.
    The email came through but when i click the link to confirm the request it just goes to the homepage of my site and not confirmed.

    ANy ideas

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @goodhead83,

    To better understand your issue;

    The export of personal data is a core functionality of WordPress, since their privacy update WordPress 4.6.

    We can help you find a solution, but it’s not a functionality of our plugin, other than a link in our dashboard. Did you use the link in our dashboard? Or;

    If you’re referring to the Cookie Statement US, where the user can object to selling/sharing data to third parties. Please share your domain or if you want, log a support ticket at complianz.io/support/

    For the first issue, does the status say: “confirmed” under tools > export personal data?

    Let me know!

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @goodhead83,

    Can we help any further? If you need us to have a look you can log a support ticket at complianz.io/support/

    regards Aert

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Resolved until further notice. Most likely a WordPress feature that we cannot change.

    Aert Hulsebos

Viewing 3 replies - 1 through 3 (of 3 total)
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