Exporting of subscribers doesn’t work

  • Hi,

    Exporting the different categories of subscribers doesn’t work – it always exports ALL subscribers even when ‘Bounced’ or ‘Unsubscribed’ are selected. Please fix it.

    I’m using the latest version of this plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there,

    Thanks for reaching out!

    I’m not sure if I understand the issue you are experiencing. When exporting MailPoet subscribers you should see the following options:

    • Pick one or multiple lists
    • List of fields to export
    • Format

    So you should only be able to pic lists, fields and format, if you export from MailPoet > Subscribers. Can you send us screenshots of your export page?

    Thread Starter mr108

    (@mr108)

    Hi @guicmazeredo,
    Thanks for your response. In the meantime I received an answer from support (Happiness Engineer) via email. He writes:
    “When using the Subscribers export feature, there is only an option to select which List you want to export (no option to select specific statuses). Please note that the export page is not specifically meant to export what you’ve filtered out to view on the MailPoet > Subscribers page — it’s a separate page, and only applies the settings you’ve selected there:
    Screenshot direct link: https://d.pr/i/suTCzE “

    To clarify: I was missing the feature of exporting subgroups like ‘bounced’ ‘unsubscribed’ etc from one or several lists. Maybe that feature could be implemented in future updates?

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi @mr108 , thanks for getting back to us with more details!

    To clarify: I was missing the feature of exporting subgroups like ‘bounced’ ‘unsubscribed’ etc from one or several lists. Maybe that feature could be implemented in future updates?

    I see. This is a feature request, then. It’s not on our roadmap now, but you’re welcome to add it as a suggestion here:?https://feedback.mailpoet.com

    Our team will take it into account when discussing new features and improvements for the plugin ??

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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